Why Do You Need To Implement VoIP In Your Business?

You are a business, therefore, you need an easy and reliable way to communicate with your team and customers, and you better know why! Choosing a channel of communication that you can rely on is not that easy, and not really something you want to worry about all day. It will kill your productivity.

Eventually, you have to make a choice between two options. Traditional telephone systems, that rely on telephone wiring, which are then connected to the public switched telephone network (PSTN), on host of circuits operated by Telephone Exchange equipment; or, a Voice over Internet Protocol (VoIP) provider that transfers your voice over the Internet as data.

Using a business VoIP over traditional telephone wiring has its own advantages. Operating your business over a conventional phone system requires a phone switch - a closet full of physical telephone wiring and set of other hardware to run it. You need to hire a technical support person or keep calling to support contactcentre to manage all your company’s phone lines, and to fix the switch or other hardware when things go wrong.

Your telephone system could be down for a considerable amount of time before a technician arrives to identify and fix the problem; not only the hardware, but its maintenance is also expensive, slow and difficult to fix - all the while, a lot of time is wasted and you may lose productivity. This communication gap can prove to be disastrous for your business!

With VoIP, you don’t need any extra hardware or heaps of structured wiring. Your phone/pc/laptop itself acts as the phone switch, and service provider’s network transmits voice, transforming it into data, sending it over the Internet (just like email and web data). This methodology totally replaces the conventional & bulky switches entirely.

So what’s the benefit of switching to VoIP?

It will definitely save your office space. Apart from getting more space in your office, VoIP benefits you with host of other features that are difficult to get using a traditional hard-line telephonic system, for instance, you can easily place calls from your computer or laptop, and can forward calls to your mobile phone. You can also easily use other features integrated into your VoIP system, when they become available, and you don’t need to install any additional hardware or complicated tech-support manuals.

When your business grows, or say, you already have employed a sizeable staff, a VoIP system can help you put the pieces where they belong, boosting your organization’s productivity. This system even eliminates the need of having a receptionist, because features like call forwarding and auto attendant will make sure that your costumers are speaking to the right person.

Because VoIP is digital, you have an advantage of having a virtual office environment. It means you can connect with anyone and anywhere without being physically present in your workplace. It empowers you with mobility, means you’ll never miss important calls.

So welcome to the world of VoIP. It’s more flexible, more featured, and best of all, significantly cheaper than your traditional telephones.

For more information on business VoIP solutions, visit VoiceMine.com.

About The Author

James Whitehall is an expert when it comes to business communication solutions who also like to write many interesting articles and blogs on the topic, helping people in making the right choices in this area. He recommends VoiceMine.com if you are looking for systems like Siemens Hi-Path in New Jersey.