Directory Image
This website uses cookies to improve user experience. By using our website you consent to all cookies in accordance with our Privacy Policy.

Flat rate call center services for healthcare- an affordable option

Author: Olov Anderson
by Olov Anderson
Posted: Aug 16, 2016

Health care call centers are a great way to deal with the pressures of handling distress calls from the patients and their relatives. However, it is necessary to understand how the doctor answering service cost works at the end of the month, before fixing the services of a particular provider.

The Flat rate option

As in, say, our cellular network providers, the call centers also charge according to the number of the calls made or minutes utilized. However, with say, around thousands of calls every month, it becomes tedious on the part of the call center as well as the client to keep tab of the calls.

The flat rate option works out to be the best bet in such cases. Accordingly, the call center, after analyzing the requirements, fixes a flat rate per month for the clients. There are several call centers, which have a flat rate for all the customers, decided after experimenting on the charges and other requirements.

When you have a fixed rate per call, there is a greater feasibility of deciding on a price tag for a month, and budgeting our expenditure accordingly. Also, the flat rate services offer both standard and customized options for the clients, making it more productive in the long run.

Benefits of flat rate over other options

Why is flat rate more affordable than the call per price or the packages that the call center services provide? Below mentioned are some of the reasons:

  • Bringing trust and reliability to the equation – When you know how much you will be charged per month, you are not worried about checking the bill for any hidden costs or any mistakes in calculating the number of calls or minutes.
  • Cheaper service – After checking out the other kinds of services such as packaged rates and call per month or minutes utilized, the user's endorse on the cost-effectiveness of flat rates. Hence, you get all the benefits of a call center, with a live anchor to attend to your calls, at a cheaper rate. Irrespective of call volume, you end up paying one price.
  • Saves time and energy – If, at the end of the month, the hospital staff is involved in checking out the call charges or the minutes utilized the purpose of employing a call center nullifies. With a flat rate, you need just to pay the monthly charges, and enjoy the services any time, any day.

Things to expect from your flat rate call center provider

The call center solutions offer both bespoke and standard solutions to allow the clients to alter or modify any facility they provide. The standard services include:

  • Attending the calls to the healthcare center by a HIPAA approved executive
  • Diverting the calls according to their levels of emergency, and to the appropriate physician on call
  • Sending the messages as specified by the clinic- either by mail, call diverting, pager or any other means of communication
  • Escalating to the next level, if required and as advised by the clients (This is where customizable options come into the picture)
  • Noting down and passing on the urgent and important messages as such, without altering its meaning.

Thus, although the Doctor answering service cost might put a slight dent in your pocket, a flat rate call center might minimize your expenditure, and also provide you with the essential benefits of having someone on call, anytime, anywhere.

About the Author

If you want to Get Answering Service For Medical Office, the author of this article recommends No More Phone Tag.

Rate this Article
Leave a Comment
Author Thumbnail
I Agree:
Comment 
Pictures
Author: Olov Anderson

Olov Anderson

Member since: Jun 15, 2016
Published articles: 14

Related Articles