Live Chat increases website conversions

There is an excellent way for the small customers to compete with big players in the market and that exceptional way is excellent customer service. Before online shopping came into existence, the advantage that small business had over the big box stores was that they treated customers like people rather than numbers, and delivering great expertise in their market.

But with online shopping, some of these advantages faded and the smaller companies were left with few options to give the customers the level of interaction they craved for.

Live chat (LiveChatAgent.com) has bridged the gap, by providing the small businesses an opportunity to provide the personal touch online.

The most common scenario where live chat makes the difference is when your customer has filled their online shopping cart but they are engrossed with some confusion and need an answer before proceeding further. Here is where the small widget the ‘chat button’ makes the difference. A click on the chat button gets you connected with the company representatives right at the moment and get all your concern answered in real time.

Companies have basically three ways of primary support for their customers to get in touch with the business with their questions like email, phone and chat. But there are some limitations to these support systems. People don’t prefer email as they do not get immediate responses and with the phone support the customer support representatives is able to handle a single call at a time. But with live chat you are just above all the limitations.

Live chat (LiveChatAgent.com) allows you to multitask and at the same time addresses all your concerns in real time.

Live chat (LiveChatAgent.com) is there at you website to provide instant response to your customer queries. It leaves your customer satisfied and happy.

According to Forrester Research, there are online customers who want help from a live person while they are on their shopping excursion. There were 44% of online customers who said that having questions answered by a live person in the middle of the shopping expedition is one of the most adorable feature that a website can offer.

An online chat system provides immediate assistance to your customers, leading to wait times which are much less than a call center. It also gives the customer the liberty to multitask while they wait for th agents to reply.

There was another study by ATG Global Consumer Trend study which stated that 90% of the customers consider live chat as a very helpful tool and there were another 63% who were more likely to come back to the website to make more purchases that offer live chat.

The report also sated that 38% of the respondents claimed that they made the purchase due to the chat session itself.

Not only live chat (LiveChatAgent.com) is comfortable for the customers but it also cuts down the expenses on both employee task time as well as phone expenses.

Some of the most worthwhile cost savings are:

1. Live chat (LiveChatAgent.com) reduces the average interaction cost which in turn lowers the overall contact center costs.
2. The efficiency is also increased by allowing live chat representatives to handle multiple chats at one time,which reduces the man power.

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