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Things to know about Microsoft Dynamics CRM

Author: Sam Infotech
by Sam Infotech
Posted: May 25, 2017

The online Microsoft CRM software isused for managing the relationship between users and enterprises. Users can maintain all customer touch points such as phone or email records for interactions, appointments, exchanged letters, faxes, etc. to generate a single view of the customer.Sam InfoTech is Mumbai based IT enterprise which provides online Microsoft CRM software to agile your enterprise’s productivity.

Microsoft CRM has three functional modules such as Sales, Marketing, and Service. The Microsoft CRMis like a framework that allows customers and partners to rapidly build Extended CRM applications.

Extended CRM applications can be industry- or vertical-specific solutions, such as citizen or student services management, or they can be any relationship-based applications, such as dealer or vendor management, patent management, employee self-service, and asset management.

Key Functional Modules in Microsoft CRM

Sales: Sell becomes more, faster with Microsoft CRM software.

To win, sales must adapt quickly. By using solutions that are familiar, intuitive, and easy to adopt, your sales team can be more effective in the office or on the go.

Your sales can easily collaborate across teams, geographies, and work groups with instant visibility.

Marketing: Microsoft CRM is able to attract, engage, and retain customers.

In this digital era, marketers need the ability to plan, execute, and measure campaigns easily from start to finish. Microsoft CRM software plays an instrumental role in engaging your enterprise’s customers to view your marketing vision to accelerate your marketing around one plan that’s as agile as you are.

Enterprise-ready collaboration means you work better together—across your team and with other agencies—on brand, content, and events, to stay aligned and agile.

Customer Service: Customer services of Microsoft CRM offer world-class customer service that leads to an enterprise’s loyalty.

Online Microsoft CRM software provides a comprehensive capability for customer service and support to help in order to reduce service response times, improve case resolutions, and increase customer self-service so you can manage and exceed SLAs.

You can deliver responsive, relevant, effective service—anywhere, any time, on any device after deploying Microsoft CRM software in your enterprise. Connect with your customers on any channel, provide service on their terms, and empower your teams to move quickly to meet today’s customer expectations.

Social: Social service of Online Microsoft CRM software allows powerful social insights by connecting Microsoft CRM to Social Engagement.

Turn sentiment into opportunity with Microsoft Social Listening. Monitor brand presence and track strategic initiatives across marketing, sales, and customer service.

About the Author

SAM INFOTECH, a Software Oriented Organization with 16 years of expertise in software licensing & solutions.

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Author: Sam Infotech

Sam Infotech

Member since: Mar 15, 2017
Published articles: 1

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