Improve Patient Satisfaction With This Simple Software

Gone are the days when a patient would wait for hours to get an appointment and doctors would maintain extensive paperwork to record the patient’s past history and appointments. Over a period of time, maintaining records and managing appointments became a tedious task. However, with the advancement of technology, the whole process is now simplified thereby saving time for both the doctor and the patient.

The introduction of the revolutionary Patient Tracking Software in recent times has helped extensively in measuring patient wait times, easy appointment, reminders, automated check INS and hassle free handovers. This software has helped healthcare organizations by improving patient satisfaction, increasing revenue, efficiency of the staff and beating competition.

Positive Effects of a Patient Tracking System

In a recent patient survey carried out to improve patient satisfaction, they were asked about the following:-

The time taken to get an appointment when required

Notification of the appointment in a given amount of time

Waiting time to meet a specialist

Their overall experience with the specialist

Most of the patients confirmed that telephonic appointments were harder to obtain and the lengthy registration process of the hospital or clinic resulted in an extended wait time thereby affecting their overall experience.

The introduction of a patient tracking system in a reputed hospital resulted in the following benefits:-

Reduction of wait time by 50%

Registration procedure was reduced by 35%

Resulted in overall patient satisfaction

Improvement in efficiency of staff

Benefits of Patient Tracking Software

1. Appointment Process Made Easy

Booking an appointment becomes extremely simple for the patient since it can be done online. This will also relieve your staff from the hassles of scheduling appointments which increases their efficiency and eventually contributes in improved patient satisfaction. The volume of administrative work is also reduced and there is no requirement to store individual records of patients in physical files.

2. Easy Check INS

A patient can check in at a kiosk through an iPad which will then generate a map to direct him around the hospital. Patients, who have already been registered, just need to produce the required documents in order to complete the check in process.

3. Reduction in Waiting Time

The best benefit of a patient tracking software is that it allows you to check in from the physician’s website. The software also reflects the current waiting time thereby saving the client from the hassle of waiting at the clinic resulting in improved patient satisfaction. This system can also send messages to the patients and those who are accompanying them to reduce the wait at the clinic or hospital.

4. Improves Brand Image

A patient tracking software also has the potential to improve your brand image. You can use the visibility tools in order to attract more parents thereby enhancing your brand image. Sending improvement surveys to your clients and featuring them on your contact page can result in increased ranking and more searches thereby attracting more clients.

5. Lesser Missed Appointments

This medical appointment software is efficient in sending reminders through email or text messages which leads to lesser number of missed appointments. This will help patients since they will be on time for their appointments and will thereby lead to a lesser use of resources such as telephonic conversations and staff.

Online Reputation Management

Manage your reputation online with this software as it helps you in enhancing your online image. It can also help you increase the volume of positive reviews in order to increase flow of patients.

Monitor Your Reviews with Ease

This software allows you to monitor your reviews by connecting you to various physician review sites in just one go. A variety of sites such as Yelp, Healthcares and RateMD can be synced with the patient tracking software which makes tracking patient reviews extremely simple. Another advantage of using this service is that whenever there is anything written about you online, a text message will be sent notifying you about the same.

Hassle Free System Integration

A patient tracking system integrate with your other systems such as billing software, EMR and other practice management systems which leads to proper organization of required data.

Resource by : https://www.prlog.org/12656474-improve-patient-satisfaction-with-this-simple-software.html

Article By John Wagner Founded in 2006, PatientTrak is the leading provider of visibility solutions that drive patient satisfaction PatientTrak’s cloud-based visibility solutions.