Frequently asked questions about payment processing

Author: Deccan Rummy
by Deccan Rummy
Posted: Sep 13, 2017

Deccan Rummy has earned the tag of being the safest online rummy site in India because of the safe and secure methods we’ve integrated with payment deposits and withdrawals. In order to make online money transactions simple & easy, DeccanRummy.com provides our users with a wide variety of payment options. We have 4 payment gateways integrated to ensure smooth transactions

  1. TechProcess
  2. PayUMoney
  3. EBS
  4. PayTM

We monitor all the transactions to prevent money laundering, terror funding, and any other malfeasant activity.

Do you have doubts on payment processing?

Many Customers have doubts about payment processing. This post will explain the normal problems faced by the customers while transacting online and the solutions for it.

Question 1

I tried adding cash to my account but my transaction failed, I wanted to know what the reason is?

Answer

Generally, online transactions fail because of the below mentioned reasons

  1. Session Timeout
  2. Entering Incorrect Card Details
  3. User Authentication errors
  4. Card Limit Reached

Sometimes, there might be issues with the bank servers or payment gateways. We request you to try after a few minutes during such instances. Please note that our company is not responsible for authorization/denial for such transactions, and these come under the terms and conditions of the payment gateways & banks. Generally, players must check their internet connection before initiating any online transaction. A stable internet connection is required to carry out successful transactions.

Question 2

I tried adding cash to my account and the amount is debited in my account but it’s not reflecting in My Deccan Rummy account

Answer

If you receive the transaction success message but the payment isn’t credited to your account then there are two possibilities:

  1. Payment kept on hold by your bank
  2. Payment kept on hold by the payment Gateway

In either cases, you can contact our 24/7 instant chat support with your 12 digit Transaction Reference Number or even mail us to support@deccanrummy.com. Your 12 digit transaction reference number will be sent as an SMS to your mobiles and as a mail to your email ID which you can send it to us for investigation. We will investigate what went wrong in such cases. Upon investigation, if we find that Payment has been kept on hold by your bank then you must contact the bank to find out the reasons for blocking. However, if we find that the amount is caught in our payment gateway then we will immediately credit the amount to your account.

We at DeccanRummy.com promise all our users an extremely simple and safe payment process. At DeccanRummy.com, be rest assured that your transaction details and all personal /financial information remain completely secure.

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Author: Deccan Rummy

Deccan Rummy

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Member since: Aug 20, 2016
Total live articles: 153

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