There will be some questions for Chargebacks in your mind

Author: Chargeback Expertz
by Chargeback Expertz
Posted: Oct 16, 2017

How can I get a chargeback when I received an approval code on the transaction?

An Authorization code simply verifies that the card is in good standing, has not been reported lost or stolen at the time of the transaction, and has sufficient funds available for the amount of the transaction, and has sufficient funds available for the amount of the transaction you are attempting to process. An authorization code does not guarantee that you will not receive a chargeback.

How can I Protect myself From chargebacks on special ordered items that require a deposit or re-stocking fees if a customer decides later they do not want the item?

A merchant’s best defense is to ensure they obtain cardholder signatures for all transactions and properly document and have the cardholder sign the cancellation/return policy or any order. It is also very important to manage the customer’s expectations upfront, document your efforts and work directly with the cardholder to resolve misunderstandings or conflicts.

How long does a cardholder have to dispute a charge and are there any exceptions to the timeframe?

For more disputes, the time frame is 120 days (U.S.) and 180 days (International) from the transaction date of the original sale of the date of discovery of the issue (i.e., defective merchandise).However, in some instances, the time frame may be longer or shorter depending on the specific reason code.

If I get an approval code how can I receive a chargeback for an Invalid Card Number?

The first six digits of a credit card identify the bank who issued the card. If the first Six digits of a card are valid, an authorization code can be granted by the system especially on smaller transactions as the system will stand in for the issuer and provide an authorization in most of these cases.

My state law only requires that I post the cancellation/refund policies at the register. why isn’t this accepted by the Card Associations?

The Card Associations definitions of proper disclosure of your return/cancellation policy are that the cardholder must have acknowledged the policy by signing or initialing in close proximity of said policy. This provides evidence they have read and agreed to your return/cancellation policy. They Specifically require a retail merchant to have the policy printed on the sale draft below the signature line and be at least 1/4 inch in size. An e-commerce merchant must place their policy on their website and have the cardholder click to accept or agree to the terms and conditions during the checkout process.

why does the transaction get an approval code if there is a negative AVS or card verification response?

AVS and CVV2/CVC/CID2 are tools designed to help the merchant make the best possible decision when accepting a transaction. If you get negative a CVV2/CVC/CID2 or AVS response, You should review the transaction in its entirety to determine if you want to continue with the sale regardless of whether or not you received an authorization code. Negative responses on CVV2/CVC/CID2 or AVS can be an indicator of potential fraud.

Where is it documented that I cannot charge for loss, theft, or damage?

The card Association’s Regulations state that delayed or amended charges must be processed as a separate transaction and that the cardholder must authorize the additional charges after being informed of the loss, theft, or damage.

Why are you taking the cardholder’s side without getting my side of the story?

Elavon has no interaction With any cardholder who may be disputing charges. Elavon represents you, the merchant, and assists you in providing the correct information on any dispute you might receive. our goal is to help you resolve these dispute in your favor. However, all remedies to chargebacks must be in compliance with the card Association rules and regulations.

Why did you debit my account without notifying me first?

When the chargebacks is initiated by the card issuing bank and sent to Elavon an automatic debit follows. This debit is passed to the merchant as long as the issuer has met all of the association requirement for the particular reason code they used to process the chargeback. This is in accordance with your merchant agreement and the terms of service which you signed and/or received during the initial sign-up and activation of your account.

If you willing to know more about chargebacks you may go search Chargeback Expertz.

About the Author

Chargeback Expertz is a Detailed Risk Management Company helping Retail and Online Merchants.

Leave a Comment
Author Thumbnail
Please or Join to add a comment.
Author: Chargeback Expertz

Chargeback Expertz

Flag of United States
United States

Member since: Oct 12, 2017
Total live articles: 3

Related Articles