Live Chat Agent
Member since: Nov 03, 2016
Published articles: 69
Gone are the days when closing a sale with the customers was considered as the success of any business. These days, the success of a business is rather measured in the terms of customer satisfaction...
There are times when your customers love your business with all their heart. Then there are times when they are disappointed with you. The worst case scenario is, your long-time customers leave you...
With the advancements in technology today, there's no such need of having extensive programming languages to create a site. Even the non-tech savvies can build up a website or a blog loaded with a...
Net promoter score is by far, the most effective way to gain valuable insights into customer satisfaction. However, just gathering NPS points is not enough. The success of a business lies in knowing...
There’s an age old saying- Prevention is better than cure! This is absolutely true in case of a brand or a business today! What makes us say that? Well! No matter what scale or size a business is, no...
CSAT or customer satisfaction is the measure of how happy your customers are with your products and services. Customer happiness is something that most of the successful businesses today strive to...
Customer satisfaction levels have grown higher with time. That is the reason why they've switched from phones and emails to live chat service. Being faster than the other communication channels, chat...
Customer centricity is all about doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive...
Customer journey maps are crucial for customer success and customer experience management. Journey mapping is a necessity for nurturing and satisfying customers in today’s era! A customer- centric...
Customer pain points in a purchase journey are inevitable! The success lies in eradicating them in the best possible manner. This would first require the identification of these pain points and the...
Customer service fails– something that every business may face at some point in time or the other.Why?Well! Obviously they are not doing the needful. Customer service fails eventually lead to...
Customer support trends undergo evolution with each passing year. Just like we saw live chat, artificial intelligence, chatbots and other such amazing advents transforming the customer support...
What’s an exceptional customer service? It’s that smile on your customer’s face when he/ she receives what he actually asked for. It’s all about those brand mentions that your happy customers...
Live chat in today's era is like a magic wand for any business or website, granting whatever is desired. From increased lead generation to effective conversions to exceptional customer service to...
Every business, no matter large or small scale, strives to provide the best possible services to its customers. Keeping up with the latest trends is the best way of doing that. Being updated not only...
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