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Rules Not Working in Outlook 2016, 2013, 2010, 2007 - Fixed

Author: Clark Kent
by Clark Kent
Posted: Jan 09, 2017

Rules in Outlook is an action, which is applied to the messages that are sent and received, on the conditions based, applied by the users. These rules make easy in organizing all the Outlook messages in an efficient way. You can set these rules both at client and server level. At server level, you can put on rules if you are using the emails on Exchange server. However, most of the time, it is noticed that MS Outlook rules fails to work automatically even after creating the rules properly. In the following section, we will discuss the reason and way to resolve an issue of Outlook Rules not working.

Reason behind an Issue

Most of the time, this error is mostly faced by the users because of the corruption that takes place in rules or we can say in Outlook’s mailbox. Once the corruption is occurred all the working of Outlook is interrupted. The most difficult situation is faced by users is when the rules are not working in an efficient manner.

Mythology to Resolve Issue

Most of the time, Outlook rules not working correctly to overcome this, there are some methods to correct it as mentioned:

Method 1: Rename or Reset SRS File Send and Receive Settings in MS Outlook gives an information for utilizing messages from service supplier account and information for management of incoming as well as outgoing procedure of emails from specific account. The default extension of is.srs, which is created by default at time of an account creation in MS Outlook. For removing this error you have to reset/rename your send/receive settings (.srs) file as Outlook rules stopped working.

Method 2: By Using IMAP or POP Resolve Corruption

If you are utilizing POP3 or IMAP account and the above solution does not support to fix the issue then, follow common steps to fix it:

1. Delete MS Outlook rules by following the mentioned path:

In Outlook 2010, 2013 and 2016:

Open Outlook, click on File, and choose an option Manage Rules & Alerts.

In Outlook 2007 and previous Versions:

Open MS Outlook, click on Tools options, and choose Rules and Alerts option.

2. Again, verify the store location of MS Outlook data File.

To do so:

In Outlook 2010, 2013 and 2016:

Open MS Outlook in your system then, go to file tab. Choose Account Settings, click on data file and open file location.

In Outlook 2007 and previous Versions:

Open MS Outlook in your machine and choose File option. Select Data File Management option and choose Data File then, click on Open File Location.

Location: C:\Users\admin\Documents\Outlook Files

3. Now, close MS Outlook and run Inbox Repair Tool for checking an error in PST File.

4. Then, restart MS Outlook.

  1. 5. Now, make rules again.

Method 3: Resolve Corruption Issue by Connecting with MS Exchange Account:If you are connected with MS Exchange, then firstly disable Cache Exchange Mode and check whether it is working or not. If it is working then, by disabling Cache Exchange Mode recreate the rule. Now allocate the MS Outlook OST file and rename it via.old. Once it is done then, re-enable the Cache Exchange Mode.


Many times, when Outlook rules are not working, it creates a major issue for users. After understanding this, we have discussed the some ways to resolve this in the above discussion in an efficient way. If it all any problem is faced then, feel free to leave the comment below. The matter will further be looked by the experts.

About the Author

Being an author of MS Outlook Ware, Clark Kent has experience in IT sector more than 21 years. He is now working with an organization of Data Recovery and known for his quality proficiency in MS Outlook and to provide excellent solution to the users.

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Author: Clark Kent

Clark Kent

United States

Member since: Sep 05, 2016
Published articles: 14

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