Directory Image
This website uses cookies to improve user experience. By using our website you consent to all cookies in accordance with our Privacy Policy.

Outlook 2013 OST File Not Syncing - Issues and Solutions

Author: Clark Kent
by Clark Kent
Posted: Jun 27, 2017

Would you deny the fact that OST files are of utmost importance to us? I do not think anyone would. OST files are nothing but a replica of Exchange server mailbox. When you want to work in an Offline mode in Outlook 2013 your data gets stored in these OST files. After getting online these OST files synchronize with Exchange server to update the changes you have made when Offline. But sometimes these OST files exhibit some problems while synchronization. If you are also a victim of such problems then this write-up, is going to prove very beneficial for you. It enlists the issues and the resolution for each problem.

ISSUE#1: All the folders except Inbox folder are synchronizing or any of the folders is not synchronizing.

ROOT CAUSE: The cause of the problem is damaged OST file.

RESOLUTION: To resolve this issue it is recommended to create a new OST File by renaming the old OST file and then synchronizing the new file with Exchange Server.

Steps for renaming the old OST File:

  1. Exit all programs
  2. Select start and then in the search tab Write Files and Folders.
  3. In All or part of the file name option, type *.ost
  4. Select the hard disk in look in option.
  5. In More Advanced option, click Include subfolders checkbox and then click search.
  6. In the name column, you can find the.ost File.
  7. Right click on the.ost file and then select Rename.
  8. After renaming the file, in File menu select close.
  9. Start Outlook.
  10. In tools, menu select Send/Receive and then click on Send/Receive All.

ISSUE#2: When you use MS Outlook 2010 or MS Outlook 2013 and try to synchronize it with Exchange server 2010 or Exchange server 2013 respectively, you might see following errors in messages in your folders.


The client operation failed.


ROOT CAUSE: These errors occur when the item does not exist on the Exchange Server mailbox.

RESOLUTION: To improve the functionality of Outlook it is recommended to install Outlook 2010 Hotfix Package for MS Outlook 2010 and Outlook 2013 Hotfix Package for MS Outlook 2013.

ISSUE#3: In case you don’t know the kind of issues occurring but experiencing continuous synchronization problem then you must verify the profile settings. To do this consider following steps:


For Outlook 2007

  1. In the Tools menu select Account Settings.
  2. Select the Data Files tab and set Mailbox-account name as default.
  3. Click Email Tab.
  4. In this select Mailbox-account name and select settings.
  5. Select the Advanced tab and make sure the Use Cached Exchange Mode is selected.
  6. Select close.
  7. Exit Outlook and then reopen it.

For Outlook 2010

  1. In the File menu select Account Settings option.
  2. Select the Data Files tab and set Mailbox-account name as default.
  3. Click Email Tab.
  4. In this select Mailbox-account name and click change option present below the SharePoint list tab.
  5. Select the Advanced tab and make sure the Use Cached Exchange Mode is selected.
  6. Select close.
  7. Exit Outlook and then reopen it.


After checking the profile settings, you can deploy one of the following methods to synchronize your folders again:

Manual Synchronization

  1. From the folder list select the folder you want to synchronize.
  2. In the Tools option select Send/Receive and then select This Folder (Exchange Server) to synchronize the selected folder.
  3. To synchronize all offline folders select Send/Receive All.

NOTE: If you have not synchronized your offline folders from a long time or your mailbox contain a large number of items, this process may take up to 30 minutes.

Automatic Synchronization

  1. Select Tools menu and then select Options.
  2. Select the Mail Setup tab.
  3. In Send/Receive tab, check Send Immediately when Connected checkbox.
  4. Select Send/Receive.
  5. In the Send/Receive Groups box, select the Perform an automatic send/receive while exiting.
  6. Click Close and then Ok.

ISSUE#4: OST files are still not synchronizing with Exchange Server.

ROOT CAUSE: The OST files have got damaged.

RESOLUTION: If your OST files are still having issues while synchronization, it means that your OST files have undergone corruption. To recover damage OST files you can make use of OST Recovery software. The application recovers the corrupted OST Files and gives you the independence of accessing the data without an Exchange server. You can work on the recovered OST files directly in MS Outlook, thus avoiding synchronization problems. The utility is completely safe as well as secure to access it. The software offers various inbuilt functionalities to execute the process. The application supports all Windows and Outlook editions.

The Final Words

Most of the time various issues keep on rising that leads a hurdle in working process. To overcome this, we have discussed various issues and its solution as well. If there is any issue then, feel free to comment below.

About the Author

Being an author of MS Outlook Ware, Clark Kent has experience in IT sector more than 21 years. He is now working with an organization of Data Recovery and known for his quality proficiency in MS Outlook and to provide excellent solution to the users.

Rate this Article
Author: Clark Kent

Clark Kent

Flag of United States
United States

Member since: Sep 05, 2016
Total live articles: 14

Related Articles