Contactless Hotel Technology Will Be the New Normal for Hospitality in COVID World
Posted: Oct 22, 2020
The spread of coronavirus has affected the each and every human life. Due to COVID-19 impact almost all started studying, working and shopping from home to stay safe. As travel slowly starts to resume hotels around the world is seeing slight increase in occupancy. Yet many customers are hesitant to start travelling because of hotels have multiple touch point and it is concern of safety.
Hotel operators who are welcoming guests back must assure them that their hotel property is safe, clean and has taken necessary precautions to prevent COVID-19 transmission. Many local governments have created many guidelines to help hotels to operate safely and protect employees and guests from the transmission of COVID-19.
There are several ways hotels can prove to their guests and assure safety, here are few ways to limit contact and provide them a safe guest experience.Provide contactless technology
Hotels need to avoid traditional front desk area that involves queue and require physical interaction with the staff. Once you receive a reservation to your hotel you can send an email with QR code to self-check-in. This will enable guests to complete their pre-arrival formalities at their conveniences. Contactless self-check-in applications can replace printed registration cards and help create a smooth yet contactless check-in experience.Replace physical Menus to Digital Menus
Many people touch the hotel’s restaurant, SPA or any other menus increasing the risk of COVID-19 spread. Physical menus can be replaced by QR code based digital qr menu which is directly accessible from your own smart Phone, this will help hotel operators to not only reduce the risk of spread as well to change the Menus multiple times and present special offers without need to reprint changed menus multiple times.Digitalize Service requests
Hotel guests have become more anxious about their safety and try avoiding physical contacts with un-sanitized surfaces, hotels need to provide with a QR code in room so that a guest can scan the code and request for special services from their own smartphones. This will also make hotel operator’s job easy as the request is directed to an integrated Hotel PMS system and will be directed to the specific department so there is no chance of missing out a request.Encourage Digital Payments
Hotel guests are hesitant to deal with cash transactions as the drawer consists of multiple people money and this will put hotel operators at risk because cash can’t be disinfected every time. Operators need to Integrate with a payment gateway to with PCI complaint hotel PMS to encourage digital payment methods so that guests can use their mobile phone to pay for transactions.Implement Advanced Room Technology
Hotel operators need to redefine guest experience with IoT (Internet of Things) technology, to set the room temperature, closing draping, turn lights on and off with a voice command.
Hotel operators need to explain COVID-19 safety and sanitation procedures to all their employees. They need to follow safety guidelines provided by the local governments and arrange frequent trainings for their employees regarding sanitation and hygiene hotel measures to follow.
The social distancing caused by Corona Virus is going to be with us for quite a long time, Hotel operators need to implement contactless technology to limit customer interaction with hotel staff and to take the maximum benefit while utilizing their own device.
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