Hotel Rapid Response on Mobile Helping Hotels Scale New Heights

With the cut-throat competition being the rule of thumb, maintenance teams are often left feeling overworked and tremendously stressed. The rat race to the top carries its own share of burdens in the form of multitude of maintenance and guest satisfaction problems popping up every day. However, these problems are not always tactfully addressed and this leads to the piling up of a backlog of maintenance works. The delay often derails the operational routine as focus shifts from organizing the daily chores to balancing the previous lapses. This pushes cost, labor and eventually hotels halt meeting their expected profit. A hotel, however, can find its way out from this precarious situation with hotel maintenance softwares such as Rapid Response Systems, especially designed for hotels. These softwares add smoothness to a hotel’s daily function as well as contribute to improving guest satisfaction through automatic allocation and organization of guest requests, complaints and maintenance jobs. This software also allows a hotelier to be in control of the hotel operation by granting his smartphone the access to manage data and events from the desk as well as on the go through hotel rapid response on mobile.

How does a hotel rapid response system work?

The rapid response process initiates with a call registration from a guest. Any team member or staff can enter a job on behalf of the guest through his mobile that is connected to this software. The software allows each department to set up its rules for job allocations. Mostly, these rules are a combination of skills and area assignments. For example, if a task has to be assigned to a housekeeping attendant on a floor, then the software tracks down the attendant’s availability and assigns the same. If in case, the attendant is occupied, then the task will be assigned to the one free; and if no one is free then, it will be assigned to the one who gets free sooner.

One can also make profitable use of hotel inspection software for better transparency and functionality. The inspection software is the 21st version of the traditional, paper based checklist. Hoteliers can now conduct all inspections from a smartphone and have the completed inspections automatically mailed to the management. Inspection reports are stored for future reference and can be analyzed using powerful reporting tools.

Thus, the avalanche of maintenance software in the market has ushered in a more productive period for hoteliers, whereby they can pause following the cumbersome manual process and wear the modern technological facelift. Understandably, when everything is becoming tech-savvy, hotels should also ride the wave of this development and scale new heights of progress and achievements.

About Author

The author has extensively written about the evolving trends of hospitality in India. she has valuable insights about hotel rapid response system and hotel inspection software. Her articles and features are a source of information for hoteliers and e-commerce professionals in hotels.