VoIP: A Multi-Functional and Pragmatic Approach to Telecom Solutions
Today, latest innovations in the IT sector have enabled businesses to look for ways that simultaneously cut costs and increase efficiency. VoIP (Voice over IP) is one such approach that presents an affordable and feature rich IP phone systems. More and more businesses are transitioning to this technology to streamline communications, support mobility and improve collaboration.
VoIP – A Smart Telephony Solution
VoIP is helping business enterprises of all sizes remove the complexity and costs linked with traditional telephony through smart technology brought about by cloud communication. This method incorporates the use of Packet Switched Telephone Network (PSTN) and provides higher cost effectiveness as compared to traditional phone calls. VoIP is a phone system, but unlike traditional telephony, in VoIP the voice is digitised and travels as per Internet Protocol or IP. The VoIP service provider maintains the servers and facilitates communication. There were few hiccups during the initial years of VoIP, but now the chinks have been removed, and the system works flawlessly providing streamlined communication.
What You Get from VoIP
When you partner with a VoIP provider, a virtual private IP connection is set between your enterprise and the servers of the VoIP provider. Thus, you get access to an extended network through their infrastructure and take advantage of the smart features of internet telephony and video conferencing along with huge cost savings on your traditional telephone bills.
Benefits of VoIP
Low Initial Outlay and Maintenance Costs
Cost is the bottom line for many, and this is the key benefit you get through VoIP. You also save on the infrastructure investment, because this approach requires very little equipment – the phones, a hi-speed internet access and a switch (such as POE switch) are all the hardware that you have to invest in. You can also use your computer to make VoIP calls using VoIP software, providing additional savings over actual hardware phones.
Scalable
Scalability is yet another feature that helps you save on your bills and not lose functionalities as well. You only pay for the services you use. Based on your requirements, you can easily scale up your subscription and bring it down during the off season. In a similar fashion, additional features such as call recording and operator consoles can be utilised as and when required.
Mobility
With more and more smartphones becoming available that can make internet calls, this is quickly becoming an important aspect to consider and have access to. Whether you are in office, at home or on a trip, you can access VoIP services reliably using a smartphone.
Robust Customer Support
With a VoIP service subscription, you get dedicated customer support. The VoIP provider will collaborate with your IT department to provide seamless communications, and if the VoIP provider is also your internet service provider, it gets covered automatically.
Control from Your PC
Most VoIP services can be easily managed through your computer on an individual or system level. You can log into your control panel through a web browser and change the settings as per your requirements and preferences from anywhere and anytime.
Backup Support
This is yet another benefit of cloud hosted systems, where everything is backed up for you. If any of your computers or devices needs to be replaced, you will not run into any problems with data loss or continuity.
VoIP is the future of the business telephony and provides uniform experience for the user. It is a multi-functional and pragmatic approach to telecom solutions.
About the Author:
This article is written by Thomas Thomas, who is associated with Metropolitan Networks LTD. They are specialised in system integrated services with a proven track record in delivering highly available IT support and networking solutions in London and in the Caribbean.