Maskargo ams claim handling announcement

"Increasing the customer experience in the area of claim handling. MASkargo optimizes the speed of their service recovery "

Dear valued customer,

We are delighted to inform you that MASkargo has launched a customer portal for the handling of claims. Our new customer portal will enable our customers to easily submit, track and follow up claims optimizing the communication flow between MASkargo and our customers. MASkargo E claim services will also allow you to handle claims more cost effectively and will increase the speed and quality of the claim and service recovery leading to increased satisfaction of all our business partners.

For future submission of claims please visit http://maskargo.cargoclaims.aero

CargoHub offers an IATA innovation awarded platform for quality, safety, claims and incident management. Innovative IT solutions, media support and consultancy.

WORLDWIDE CARGOCLAIMS PLATFORMAn IATA Innovation awarded Cargo Claims platform enabling stakeholders to manage claims in an efficient and transparent manner. http://www.cargohub.nl/worldwide-cargo-claims-platform

QUALITY & COMPLIANCEA wide range of modules will help you to manage your ISO, TAPA, ISAGO, AEO and other certification programs within one centralized platform. CargoClaims streamlines the claims handling process within the air cargo industry. By connecting all cargo supply chain parties on a centralized platform, connected stakeholders are offered efficiency and transparency and an increased speed of service recovery between business partners.

All stakeholders can benefit available tools to manage communication, follow up activities and status tracking. CargoClaims provides a full service platform to manage claims and incidents with ease and store all communication and documentation in one place.

CONSULTANCYBecause of the expertise and experience CargoHub performs simple and rapid surveys with the clients.

Benefits for airlines | Benefits for forwarders | How it works

Premium servicesAvailable for airlines, forwarders, GS(S)A, insurers and claim recovery agencies

Receive data directly into your custom branded claims portalGlobal or station level configurationOrganization, department and user level accessNotes, Tasks and communication toolsUser assignmentMultipe dashboard views setupEmail and print template optionsData export optionsWe offer a wide range of tools and expertise to enable companies to setup the perfect match to manage your claims process on local, region or worldwide level. http://www.cargohub.nl

With kind regards,Keesjan de Vries | Regional Manager CargoDirect: +31 20 659 02 20E-mail : keesjan.devries@malaysiaairlines.com