CA IPCC Reaching Strategic Edge by Robomateplus

In this module, we are going to compare TQM with traditional management,

right. It is different, totally different from traditional management. It requires changes in

organisational processes, beliefs and attitudes, and behaviours. The traditional management

means the way things are usually done in most organisations in the absence of a total quality

management focus. The nature of TQM differs from common management practices in

many respects.

Some of the key differences are as follows. Planning and management – quality planning and

strategic business planning is indistinguishable in TQM. Customer satisfaction, defect rates

and process cycle times receive very high attention on TQM which is not the case in

traditional management.

Changing relationships with customers and suppliers – distinguishable innovation is essential

to meet and exceed customer’s needs. In TQM quality is defined as product and services.

Traditional management places customers outside of the enterprises and within the domain

of marketing and sales.

Organisational structure – TQM is also distinguishable as it views enterprise as a system of

interdependent processes. Every process contains sub-processes and is also contained

within a higher process.Six Sigma efforts target three main areas, improving customer satisfaction, reducing cycle

time and reducing defects. Six Sigma is not merely a quality initiative it is a business initiative

too. Achieving six sigma goals requires breakthroughs in every area of an operation, right.

We have already discussed it in previous chapter, right. Dabbawalas in Mumbai, they have

achieved Six Sigma in total management commitment and philosophy of excellence,

customer focus, process improvement and the rule of measurement rather than gut feel. Six

Sigma is about making every area of the organisation better, able to meet the changing

needs of customers, markets and technologies with benefits for employees, customers and

shareholders.

Now, let’s see the methodology for the existing product – D for define, M for measuring it, A

for analysing it, right, where have we reached, I for more further improvements, C for

controlling in case if you are making or approaching closer toward any kind of defects.

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