Communication Support for Medical Offices

Medical emergencies and sickness do not operate on an 8-5 rotation which means that many times patients need to reach their physician in the middle of the night or during the evening.

Since it would be difficult for a single individual such as the doctor to keep up with all of the calls that could take place in an evening it makes more sense to have a communication system setup for patients. In many cases this consists of a voicemail directing individuals to call 911 for an emergency, leave a message or use a pager number to reach someone and then wait for them to call back hopefully in a timely fashion. This can be very frustrating if you are simply trying to get advise on a medical situation that may or may not be life threatening or if the emergency system is the doctor because of where you live.

The most optimum answering call service is where qualified staff members monitor every incoming call and direct patients exactly where they need to be. Non-emergency messages are held until business hours when they are given to the doctor to review, urgent items are passed over immediately word for word so nothing is lost in translation and there are backup protocols in the event that the doctor on call is unavailable on another situation.

The best part is that as a ‘business’ operator you don’t have to be concerned about fluctuating costs based on patient usage during the month because the best answering call service uses a flat rate charge system. This allows the office manager to partner with a top quality third party for this function without having to put a significant dent in the budget. There are a variety of customization options to choose from to ensure that the system is designed to meet patient needs for your area while balancing out off-time and responses from the physicians. In addition, this support system enhances your reputation for effective communication and reassures patients that they will always have access to their doctor as necessary and health professionals can catch emergencies faster for immediate treatment and direction.

Doctors take an oath to help the sick within their ability and to do everything they can to treat them but without communication it can be challenging to know where to go and what to do. Find a flat rate answering call service that takes care of the administration and assignment of calls based on the information and preferences you choose so that every individual is addressed in a timely manner and nothing is given a chance to slip through the cracks even when the front doors are closed for business.

If you’re seeking Healthcare Call Center Solutions, then the author of this article recommends No More Phone Tag.