Best Chat Tools for Small Businesses

Over the past decade, online vendors are working hard to create innovative and new methods to build a strong relationship with their clients which they hope to turn into consumer’s loyalty. Text messaging and live chat are recent advancements that are presenting strong potential for small business owners. Google small business email, text messages and live chat are the most satisfactory customer’s communication tools that are known today, they are meant for advertising products and alluring customers for special events. Online merchants came to the result that they should convert this advertising scheme into face to face interaction to solve pre-sale questions.

This has led to a rush of "Live chat" inboxes popping up on e-commerce websites and on web services. Let’s see some of the best chat tools for small businesses:

1. LiveEngage by LivePerson

Live chat is meant for making customer support more easy and convenient. It is a flexible solution for those who have start-up business. LivePerson is a great chat app that attracts millions of customers worldwide, no matter they are accessing your website or not. It offers a scalable product, you can pick different services and plans as per your business need and demand.

2. Google hangouts

If you want to enjoy video calls, simply chat, multimedia messages or voice calls, Google hangouts is perfect for all. Another great feature is that it runs smoothly on desktop, tablets, iOS devices and Android mobiles, Hangouts let you link with up to 10 people all over the world. You can keep history of hangouts and go back to old chat easily.

3. GoToMeeting

GoToMeeting is an easy-to-use Web conferencing solution that gets easily started with single click. In addition to video chat, GoToMeeting also offer multiple useful features like Web audio, Dial-in conference, meeting recording and drawing tools.

4. ClickDesk

ClickDesk is an amazing app that offers enterprise-level chat system at a pocket-friendly cost. With this, you can please customers by offering them multiple services to receive support. Customers can pick either traditional pop-up live chat or Internet protocol as per their need and ease.

5. WhosOn

This live chat software offers immediate control support and helps small business owners to grow their business with best customer data. You can easily monitor user behaviour, track his journey with browsing. Now, you can attract target customers by improving your website’s performance and demand with WhosOn.