Get A Power Dialler - Solve All Call Management Troubles More Effectively
Power dialler software has become an essential part of any products or services oriented business set up today. It is required to handle the customer service calls that a service provider receives each day. The volume of calls is ever-growing, and effective solutions to manage such high call volumes are required. In such a scenario, the power dialler empowers the business to handle calls effectively, while keeping things well under control. Read this article to understand how a power dialler can help you.
Reduction in time wastage
A power dialler software is designed on the principle of conserving time when bulk calls are to be made. This software dials a number when there is already an agent available to take the call. This reduces the chances of call drops, because the customer does not have to wait for an agent to respond anymore. The agent is also always on call, so there is no chance of time wastage. If everything works as expected, the power dialler can place approximately 75-80 calls in an hour.
Manage leads easily
Power diallers have the function of incorporating lead management data into their database. By doing this, it becomes extremely easy to obtain data in an easily readable, sorted manner right on the screen when it is required. Combining the lead management data with the software helps the agent to get access to consumer information in a jiffy when the agent is on call. The power dialler also has intelligent features that generate call patterns of the target caller and analyse the past data to generate a possible business case.
Improve utilization
Power dialler is much like the predictive dialler, only more efficient. The power dialler predicts when the agent is likely to hang up on the current call, and dials ahead for the next call so that the agent does not have to waste any of his time waiting for the target to respond. This saved time translates into the agent utilizing it for quality and training purposes.
Pursuit management
The power dialler software is equipped with intelligent analysis tools that help set the call retry times in case of unsuccessful calls with important leads. Such times vary depending upon the predictions generated. A dropped call retry time is usually three hours, for a busy call this time is a few minutes, for an abandoned call this time is three days. Such retry strategies ensure that the call agent connects with the lead and there are no open ends left out.
Boost in sales
This is an indirect effect that is seen as a result of effective handling of customer queries and requests. When customers receive requisite and timely support, the business brings in positive feedback which leads to increased loyalty and automatic marketing. Customers bring new customers by reviewing your business as positive.
For more information on sales force dialler, visit Phoneburner.com
About The Author
Catherine Wales is a professional marketing and sales agent. She strongly recommends use of automatic dialers to boost efficiency and save time. She recommends www.phoneburner.com as the right place to go to for such software.