Non-responding Outlook mail server

Author: Kathleen David

The Outlook is one of the most popular email client applications, but sometimes a difficult one too. Microsoft introduced Outlook to use your email communication by configuring it on your computer or mobile device. This is a common problem when your Outlook mail server becomes non-responding. There could be any reasons, among these for this situation.

  • You have not installed the latest updates
  • Outlook is in use by another process
  • Outlook is loading external content, such as images in an email message
  • A previously installed add-in is interfering with Outlook
  • Your mailboxes are too large
  • Your AppData folder is redirected to a network location
  • You have to repair your Office programs
  • Outlook data files have become corrupted or damaged
  • Your installed antivirus software is outdated, or it conflicts with Outlook
  • Your user profile has become corrupted
  • Another program conflicts with Outlook

The problem is really difficult when you are in need to send some emails on urgent basis. This is annoying when you are all doing good, but couldn’t use your Outlook account when the server is non-responding. We have a quick guide for you to fix this issue and start using your Outlook account once again.

End Outlook.exe process

When you find the non-responding Outlook, you should immediately end/kill the Outlook.exe process. This is really required when the process is not responding. Follow these steps to end Outlook.exe.

  • Simply, start the Windows Task Manager; you can use Ctrl + Alt + Del/ by right clicking the taskbar
  • Then select the Start Task Manager
  • Now got to the Processes tab
  • Here select the OUTLOOK.EXE by clicking on it
  • And, click on the End Process button

Use Safe mode

The best way to use Outlook when it is not responding; go to safe mode. This works in most of the cases. You can enable safe mode by following these steps.

  • Simply hold down the Ctrl key and click on Outlook icon or open the command line and type outlook.exe /safe command
  • Then click on Yes to confirm that you want to start Outlook in Safe mode
  • That’s all

Disable antivirus/Firewall software

This could be reason that your Firewall or antivirus creates problem with your Outlook. You don’t need to find it a problem with your Outlook or Antivirus/Firewall; this is a small issue due to some virus definition. Simply, try disabling the software for a while and try to open Outlook once again. This could also help you. For technical assistance then you can make a call on outlook helpline customer support services for email help.