13 Questions To Ask When Hiring Cleaning Services

Keeping your house pristine is easier said than done. This is why hiring cleaning Ashford services has become a necessity over the years.

In this feature, we’re listing down 13 questions to ask when getting help from a housekeeping firm.

1. How long have you been in the industry?

Longevity is a good indicator of whether a company is capable of delivering outstanding services. By doing this, you will have a birds’ eye view of their reputation and degree of competitiveness.

2. Can I get hold of at least three references?

If you want to make sure that your cleaning Ashford company can meet your expectations, check through at least three long-term references. This step will let you know if they consistently deliver high-quality services, or if their clients have encountered any past issues.

3. How are your employees screened and hired?

A good company knows how valuable it is to hire the right people. If you inquire about this matter, you will have an idea of the firm is diligently performing background checks and even drug screenings.

4. Do you have a home-cleaning certification?

Though this type of certification is fairly a recent development, a company that has received such seal or approval is highly probably a firm that values professionalism and safety.

5. Are you insured?

Before hiring any cleaning company, make sure that they shoulder both the liability and worker’s compensation insurance. The former protects your assets, while the latter cover accidents that happen while an employee is doing his/her job.

6. What are your rates, and how do you charge them?

When hiring housekeeping services, it is a must to know the rates and their respective scopes. Make sure you pay for what you only asked for.

7. Will you provide your own cleaning supplies?

It is a common mistake for people to hire cheaper cleaning services, only to find out that they’d need to spend more on providing the housekeeping supplies.

8. What kind of access to your home would the company have?

There are different ways the housekeepers will have access to your home, but the vital point is that both parties are amenable to the chosen manner. It can be by leaving a key under your mat, or by simply being at home while the cleaning is done.

9. Which communication tool will we use?

Whether you’re contacting your cleaners’ manager or you’re calling for any job-related emergency, you must know the two-way communication tool you’ll be using.

10. How do you conduct a quality control?

Cleaning is one thing. Inspecting the quality that comes afterwards is another. Make sure you know how your cleaning Ashford company will conduct quality control and any other follow-throughs.

11. How do you manage complaints?

At one point, any housekeeping services provider will encounter a complaint. Before sealing the deal, know how you can file a complaint and ask how they’ve handled previous ones.

12. Will you send the same cleaner/s on the next cleaning day?

It is a plus point if you can get hold of a long-term cleaner for your home. This will help establish trust and familiarity.

13. Do you provide a contract?

Last but definitely not the least, ensure that you put what you’ve agreed upon into writing. This will protect you if any conflict will arise.

Ashford Cleaning services offers top quality cleaning Ashford services. We pay attention to details and we make sure your home or office will be spotless when we're done.

http://ashfordcleaningservices.co.uk/