Everything you need to know about Gearbest

Things you have to know before purchasing from Gearbest

Putting in a request

1. For what reason doesn't my request have a following number?

Bundles sent through Unregistered Air Mail don't have a following number. On the off chance that you need to track your bundle, the best alternatives are moving up to Air Mail, Priority Line or Expedited Shipping.

2. Why the cost of a thing fell directly after I put in my request?

At GearBest we endeavor to guarantee we can offer our clients superb items at the most minimal conceivable cost. On the off chance that you buy a GearBest item and find that the cost has dropped inside 72 hours of paying the request, we will discount the distinction - no inquiries inquired. Essentially contact our Customer Service group at our Support Center with the subtle elements. If it's not too much trouble take note of that our 72-hour Price Protection Program does not have any significant bearing to Flash Deal items.

3. How would I know whether my request can get free sending?

In the first place, select the item/items you wish to buy, at that point pick the goal nation and the delivery technique you need them sent from. You will then have a few conveyance choices to look over (standard post, express, and so forth.). Check the evaluating and conveyance conditions for every strategy - certain areas are qualified with the expectation of complimentary delivering notwithstanding when utilizing enrolled air mail, need line and assisted transporting.

Select the item/items you wish to buy, at that point pick the goal nation

Pick free dispatching

4. How would I drop my request?

You can drop any request that has not yet been delivered. You can do this under "My Orders" area in your record. Here you can discover point by point directions on the most proficient method to drop your request on GearBest.

Transportation and conveyance

5. Will I have to make good on additional regulatory expense?

On the off chance that the stockroom from which your request is transported is situated in the nation of goal, you won't have to make good on government expenses. On the off chance that the stockroom is situated in an alternate nation, extra import obligations may apply.

Related: GearBest shipping update: get a good deal on conveyance by picking the best choice

6. For what reason is my conveyance taking so long?

On the off chance that your conveyance is taking longer than 25 business days after shipment, if it's not too much trouble counsel Customer Service. You can likewise ask at your nearby mail station or the messenger benefit you've utilized.

7. How would I manage DOA (Dead On Arrival) items?

In the event that the item you've requested arrived harmed or isn't working, you can return it for a trade or discount inside 3 days of its entry. To start with, take a decent picture or video of the item, outlining the harm. At that point, present a ticket at the Support Center (Contact us - super help focus - ticket, in the upper right corner) and get a RMA number (Return Merchandise Authorization). From that point forward, you can continue with restoring the item and getting an arrival or trade.

8. Why need to go to the PO box to check if my bundle has arrived?

On the off chance that you have not gotten the bundle inside 25 days of shipment, it might sit tight for you at the PO box. On the off chance that your bundle was sent through Expedited Shipping, you should contact the dispatch organization to check for updates.

9. What do I do if there are things missing in my bundle?

At the point when your bundle has arrived, make a point to precisely check its substance before marking for the bundle. On the off chance that you find a thing missing, if you don't mind pursue our guarantee procedure well ordered with the end goal to keep away from deferrals.

In the first place, contact our Support Center with your request number and the item code (SKU number). If it's not too much trouble send us an unmistakable image of the external bundling, all transportation names noticeable, and (if appropriate) the thing got.

Clear request number and item code

Conceivable arrangements:

• If there is a thing missing, we will resend the missing thing/frill for nothing inside the guarantee time frame.
• If you've been transported the wrong thing, we will either discount you in full or dispatch an elective thing (if appropriate and accessible). GearBest will choose whether you have to restore the wrong item or not and remunerate the arrival shipping charge when we get it.

10. Imagine a scenario where I am not happy with the item.

The plan relies upon the reason for your disappointment.

• If the item you get is harmed or not working appropriately (Dead on Arrival), if it's not too much trouble pursue the guarantee and return process and contact our Support Center for RMA (return stock approval) inside 3 days of the request being gotten. You should take an unmistakable picture or video of the item to delineate the harm and after that send it back - GearBest will remunerate the postage cost in everything.
• For most things, in the improbable circumstance that your item is flawed, or you wish to return it for some other reason, you can send it back to us for a discount or thing trade inside 45 days of getting it. Return shipping repayment isn't accessible for this situation.
• Unless generally noted on the items page, the default item guarantee is one year. Along these lines, should anything happen to the gadget as you are utilizing it, you are qualified with the expectation of complimentary repair.
• notwithstanding the precautionary measures above, we firmly encourage you to take as much time as is needed when influencing a buy: to experience the item's determinations, watch recordings and read the audits to ensure it is the correct decision for you.

Discover more about GearBest Warranty and Return Policy here.

11. Where does the discount go?

GearBest Customer Service will connect with you and ask where you need your discount to be exchanged. You can pick between having it sent to your GB Wallet (we offer GB focuses that are twofold the estimation of the first price tag) or unique record (PayPal, Mastercard, and so on.).

Discover more on GearBest Warranty and Return Policy here.

GearBest shipping notice - small scale pennant K

Stockroom issues

12. How would I pick the stockroom?

Everything depends. As a rule, GearBest framework will naturally dispense a default stockroom on the item page. Furthermore, the item in the default distribution center is frequently the least expensive. In any case, the assignment of the default distribution center is essentially founded on the item cost without considering different variables like cargo charge, conveyance time et cetera. Take Xiaomi Mi Mix 2 4G Phablet for instance. The default distribution center of the Xiaomi Mi Mix 2 4G Phablet is "GW-4".

Obviously, you can likewise pick the most appropriate distribution center without anyone else's input. Regularly, picking your nearby distribution center will get your buy snappier, abstain from paying extra import obligations and limit the shot of the bundle getting harmed on long-remove conveyance. While the item cost in another distribution center is generally higher than that in the default stockroom.

Furthermore, if there is just a single distribution center accessible to the item, there will be no stockroom alternatives on the item page.

13. Do I need to settle additional government obligation for the distribution center?

You might be charged extra import obligations if the distribution center is situated in an unexpected nation in comparison to the goal address. On the off chance that the stockroom is situated in a similar nation, no extra duties will be charged.

14. Do you have a distribution center in my nation?

Gearbest has numerous distribution centers all through the world. What's more, the items and administrations are given dependent on your own area. It would be ideal if you select the stockroom amid the checkout and check your following data for more points of interest. You can likewise see the distribution center choices on the item page, much the same as the delineation underneath:

Xiaomi mi Robot Vacuum distribution center alternatives

Client benefit issues

15. How would I locate the Super Support Center?

You can locate the Super Support Center by clicking this Live Chat catch or under the "Get in touch with Us" tab at GearBest.com.

Pick your sort of question

Get in touch with Us - Contact Support (double tap)

Then again, you can discover the catches for Customer Support at the base of the item page.

16. I've kept in touch with Customer Service however they have not answered tome.

We comprehend that your inquiries are earnest and our Customer Service answers to all request inside 24 hours. In the uncommon case that you don't get an answer following 24 hours, it would be ideal if you acknowledge our statements of regret and re-present your request.

17. For what reason is Customer Service simply "being pleasant" rather than taking care of my concern?

Neighborhood conventions manage a particular set of accepted rules while noting clients. Dealing with the client's feelings is viewed as the key part of critical thinking. If it's not too much trouble be patient and rest guaranteed that we are doing our best to settle the issue.

Others issues

18. There is next to no data on the Presale Page, no points of interest of stock or ETA.

The Presale Page demonstrates the standard transportation date. More data will be included inside 24 hours.

19. Do my GB focuses lapse?

Truly. You should utilize your GB focuses earned before November of the earlier year by March 31st of the present year.

It would be ideal if you take note of: all profits must be first approved by GearBest Support Team.

20. What installment techniques does Gearbest bolster?

GearBest basically underpins 4 sorts of secure installment strategies by and by: Secure Credit Card, PayPal, Installment and P24 (Przelewy24).