Personalized Onsite Management Services

Author: Prashant Rana

Our attention to detail through our rigorous standards of service enhances the value of our clients’ homes. Timetested methodology coupled with the diverse talents of our community association professionals consistently bring about superior results. As an established leader in community association management, we provide our clients with an unparalleled level of service, volume purchasing power, and a breadth of experience that is mirrored throughout every client property and community association.Changing your onsite manager?

Hiring the "right" manager the first time! Vanguard is your best solution.

Our selection process ensures that your future manager has the people skills, management, and technological capabilities.

Only qualified and experienced professionals are presented to the Board. The Board has the final say.

Our ongoing supervision and training ensure that your Board and Manager get the individualized support they need to ensure a successful transition.

Our Process

Meet our Transition Team

We need to know what makes your community special. Ultimately, the managers we recommend will have the experience that matches the needs of your association.

Talk to Us

Each Board has wants, needs, and expectations. We need to understand yours.

Preliminary Interviews and Testing

Vanguard at any given time has a database of interested, qualified, and experienced candidates. Those whom we believe to be your best fit will then undergo rigorous testing as follows:

  • Deductive Reasoning Ability
  • Management Potential
  • Achievement
  • Flexibility
  • Confidence and Optimism
  • Thoroughness
  • Sense of Duty
  • Innovation
  • Influence
  • Independence
  • Professional Potential
  • Word Processing
  • Basic Computer Literacy
  • Problem Solving
  • Multi-tasking

  • Credit and Criminal Background Screening

    • Eligible candidates undergo credit and background screening.
    The Vanguard Advantage applies to our clients who benefit from our management style:
    • With over 30 years of experience, we have time tested systems and processes that others are guessing at.
    • Requiring accountability of staff and managers
    • Provide state-of-the-art methods of communication
    • Utilizing the industry’s most up-to-date, real time, online property/ accounting technology and software
    • Departmentalization ensure topnotch manager support and owner accessibility.
    • The go-to for the management of catastrophic (sinkhole, fire, collapse, termite) experience and personnel.

    The Vanguard Advantage is what sets up apart from the competition. With Vanguard Management Group, you receive:

    • Board Member Education

      Vanguard Management Group conducts board orientations which lessen the learning curve for the new Board. The orientations are packed with industry information and community facts to bring everyone up to speed. This ensures everyone is on the same page and strengthens the communication between all the board members.

      No More Pre-Legal Collection Costs

      Vanguard Management Group passes the administrative costs of collection on to those who do not pay their fees on time. This means you never have to worry about paying out of pocket for envelopes, postage, statements, and other administrative costs relating to collections.

      Detailed Inspection Reports

      We know you have questions and it’s our job to make sure they are answered before they’re asked. Our reports strive to anticipate your needs by tailoring each report to your community, giving you assessments and solutions to any issues. If a solution requires community dollars, we make recommendations to the Board and await your approval.

      Redefining Personal Communications

      Our state of the art, interactive website redefines the term ‘personal communications’ and marks a new level of service for many of our clients. Don’t have internet? Our customer service representatives are there to take your calls. Phone calls are returned at least once, often twice, a day. If we are unable to immediately answer any questions you may have, we’ll respond within one business day by email. All calls are recorded. With detailed analysis provided by the system, we can monitor times on hold, hang ups, call backs, and many more capabilities to ensure the best client experience when owners phone in.

      No Management Overload

      Other Management groups often have one manager handling numerous tasks and are therefore not always able to provide a premium level of service. At Vanguard Management Group, we pride ourselves on our ability to work as a team. Our managers are never overloaded. Their primary purpose is to work directly with the Board. Property inspectors handle the violation inspections and letters. Accounts Receivable ensures your policies are followed monthly. Our insurance administrator will bid your insurance out each year. When you engage our services, you get more than a manager. You get a team ready to provide the level of service you deserve.

      Leaders on the Frontline

      You won’t only get a specialized Vanguard team working with you. Each project is overseen hands on by the four leaders of Vanguard Management Group:

      Robert J. Moyer Jr.President of Vanguard Management Group

      President of the CEOMC

      Bachelor’s degree from Florida State University in Accounting

      IRS Field Agent for seven years

      Janet MoyerCEO of Vanguard Management Group

      Over 25-years’ experience in the Property Management Industry

      Fully licenced: LCAM

      Held position of Senior Account Controller – CEO

      Janna WinfieldVice President of Operations

      15 years’ experience in the Property Management Industry Oversees the introduction and implementation of the best practice as well as well the continuous Total Quality Management (TQM)

      New Community / Transition team Lead

      Administration and Human Resource Executive

      Bonita VandallVice President Client Relations

      Over 30 years’ experience in the Property Management Industry Condos, Co-Ops, HOA’s, Multi-Family, Mobile/Modular

      Fully licensed: LCAM since 1988

      CAI Designations : CMCA, AMS, PCAM

      Building Managers International – CBA

      Sue DemskiDirector of Accounting

      15 years’ experience in cash management and project management

      Bachelor’s Degree in Accounting, University of Phoenix

      They will attend meetings, orientations, inspections, and the detailed discussions which will ultimately result in a smooth transition with mutually agreed upon management objectives of your community. The level of attention you can expect for your Association will go beyond the day of the sales pitch.

      A Strong Support System

      We believe in departmentalization which means your members will have multiple contacts when they phone our offices for assistance. We have a strong support staff to ensure your policies are followed month after month. Many of our competitors can’t say the same.

    Board Interviews and Selection

    • Candidates that meet salary, testing, and screening criteria are then presented to the Board.
    • The Board receives test results, resumes, and letters of recommendation from former employers.
    • The Board will meet the eligible manager(s) and ultimately decide the best fit for their community.

    Onboarding –Vanguard provides an operational audit.

    • Unlike a financial audit, all systems and operations performed by the association are scrutinized.
    • Recommendations where appropriate will enhance efficiency and the quality of services. However, any changes to existing processes and procedures come with the approval of the board.
    • The Manager, Staff, and Board approved volunteers are provided with initial and ongoing training on Vanguard software including the community website.
    • Vanguard, not the Board, is responsible for ongoing supervision of the manager and staff.