Why Hosted IVR Useful for Business?

In a competitive marketplace customer satisfaction always matters for business. And, bad customer experience ruins the business’s brand value. It does not matter if you are an SMB or startup and deals with B2B or B2C services. As an organization, the important thing is to provide better customer support and succeed quickly. For this reason, businesses must apply business process integration concepts with the best available technology such as Hosted IVR Solution. But many enterprises are still using traditional telephony systems, which means they are spending a lot of money on their infrastructure. Therefore, a hosted IVR system can be a better option to avoid expenses and deliver outstanding customer support services.

However, in the past, the IVR concept was not so popular, but due to technological advancement, businesses would like to make Hosted IVR as their first choice. But before that, you need to understand the meaning of the Hosted IVR system. The word "IVR" stands for "Interactive Voice Responses" an automated voice system whose work is to allow interaction with the callers and computerized voice system that assists them. Due to technological transformation, some IVR systems are so advanced that they operate on voice recognition and interact with the customer through a voice response instead of a dial pad response.

Let’s discuss more in detail that how hosted IVR solutions can be beneficial for business:

Personalize Your Customer Support: You can personalize the IVR system according to business requirements. So that your customers can be greeted effectively which helps businesses to build strong and healthy relationships with customers for the long term.

Enhances Quality Service: We know that if customer issues are not resolved on time, it affects the business. However, companies want customer problems to be resolved in the first conversation. In such situations, the Hosted IVR solution is very useful. It allows your customers to connect with the desired department so that their problems can be solved in the very first attempt. It also ensures that your customers get the correct solution quickly.

Save Time For Both Customers and Organizations: It helps SMBs and Startups to manage high call flow from their customers without facing any hassles. This simple and speedy process helps companies to resolve customer issues on time which saves time for both customers and companies.

Enhance Productivity: If SMBs and Startups apply the Business Process Integration (BPI) formula to automate everyday business communication with the help of Hosted IVR solution gradually increases the productivity and performance of private enterprises.

Cost-Effective: The customer center requires tremendous manpower to meet the demands of the customers. And, for small businesses, it’s quite challenging. But, If you compare the traditional IVR with the hosted IVR system, you’ll see a difference in cost.

24*7 Availability: If you use this solution, your customer support center will be available 24 * 7 for your customers. For instance, a customer is unable to connect to a live agent, you can record a message to inform the customer care center of your absence and possible availability.

I want to tell you very honestly that, if you deploy hosted IVR systems in your business, it will increase your business productivity. It’s one of the convenient and affordable techniques to automate interaction with the customers.

Source: Medium.com