Chatbots for companies why do you need them? what are they for?

According to several specialists by 2020, the so-called Call Centers could disappear, to be 100% replaced by the Enterprise Chatbot for companies, to do the same tasks. The fact that could be called the "Artificial Intelligence Revolution"

What is a ChatBot?

A ChatBot is a type of software that is integrated into a certain messaging system (such as, for example, a social network such as Twitter or Facebook, Telegram or others ) and that helps to interact with the potential client, answering their doubts, but without a real person on the other side.

So that you can understand it better, I'm going to give you an example of the great functionality that Conversational AI ChatBots for companies could have:

Imagine that you are going to take a trip to, for example, Italy. You have everything prepared, but at the last moment, you start to doubt about the time of the trip. You call customer service, but the lines are saturated and no one is answering you.

In this case, you can search on Facebook the Fan Page of the company that is responsible for managing the trip. You write him a message asking him about the schedules of the trip to Italy. After a few seconds, you receive a message with the information you requested, and the issue is resolved.

What types of ChatBots are there?

There are many types of ChatBots.

However, we can divide them into two large groups:

Dumb ChatBots

This is the most common type that we can find in the market. They are defined by following pre-established rules, protocols or patterns, and their actions work independently.

They are programmed following this structure:

• The User asks something.
• Based on it, the bot answers this.

To understand it more simply, we are going to apply it to a phone call. In this case, the bot would be nothing more than the answering machine that some exchanges have ( for example, the telephone one ).

Smart ChatBots

On the other hand, we have these types of ChatBots that are much more intelligent than the previous ones, more interactive, approaching the way of reacting to the human being.

Continuing with the example of the phone, this type of bot would be able to talk to us and have a more fluid and logical conversation than we could have with an answering machine.

To function, they process the language, being able to understand the request that the client may have and react to it. They also interpret the different interpretations.

Imagine that, for example, the robot asks you at a certain moment about your date of birth. Without thinking, we can say that we were born on December 11th or December 11th. These systems are capable of interpreting all these variations while avoiding going crazy.

What are the functions of ChatBots for companies?

ChatBots, in general, is a type of robot that is usually used to carry out certain functions related to customer service, helping people to solve their doubts immediately.

As technology improves, these systems become much more precise, even going so far as to deceive the user, making him think that he is indeed talking to a real person ( There is a test called the Turing Test that just tries to prove if a computer reaches the point of being mistaken for a human being )

With the ChatBots for companies, your clients could for example:

• Receive information about products and services.
• Solve doubts at any time of the day, even on holidays, since robots do not understand breaks.
• Make orders ( for example, the company Taco Bell works with a Chatbot system called

TacoBot, through which you can manage orders thanks to an automated bot)

Why does the public prefer a ChatBot?

The truth is that these systems are not new. Rather they have been on the market for years! However, it is now when they have become a trend.

This is due to these factors:

Preference for messaging apps: More and more people are deciding to use a certain messaging application; even these are replacing social networks. We all like chat, so Enterprise Chatbots are completely free to spread out.

We don't want to download applications: There are many companies that have their special app that we can download when making certain arrangements. Imagine that you want to buy airline tickets, and you download a company app. Think about it for a moment, what is the point of doing it if we do not know when we are going to travel again, or if we will even do it with the same agency? Meanwhile, the app will take up valuable memory space. Conversation Chatbots for business work much more precisely than apps, without the need to download anything.

Technological changes: We are interested in everything related to artificial intelligence, and the simple fact of knowing how they work, makes us more interested in this world of ChatBots.

Changes in Facebook: Everyone knows Facebook and, due to the fixation of the social network by these systems, sooner or later we will have to interact with them.

Get in touch with me and I am sure you will love the idea of??starting to "robotize" your company.