How to contact SBI Credit Card Customer Care

Author: Ibrahim Schwartz

Is your SBI Credit Card lost? Getting in touch with the SBI credit card customer care is perhaps the first response anyone should ideally take to avoid misuse of their hard earned money. One must block the card immediately and verify its recent transactions.

You can also connect with customer care to get important information such as spending limit, credit card statement, update on offers, feedback, complaints or questions.

Thanks to numerous modes of communication, one can get in touch with the SBI Credit Card customer care through call, SMS, E-Mail, social media or even through a letter.

If you feel dissatisfied with the response, you can get in touch with the principal nodal officer also to get your grievances re-addressed.

Let us see how to connect with the SBI Credit Card Customer care:

Telephonic conversation

In the case of a SBI card loss, one must instantly get in touch with the SBI credit card customer care from their registered mobile number to block the card services and check for suspicious transactions.

One can call :

1800 180 1290 (toll-free)

1860 180 1290

1860 500 1290

Or

Prefix their local STD code followed by 39 02 02 02

SBI executives are available from 8 AM - 8 PM from Monday to Saturday

Through the telephonic medium, one can:

  1. Get information about their credit card
  2. Report lost or stolen credit card
  3. Track their card application status
  4. Generate a pin for their card

Simply SMS

SBI offers a ‘simply SMS’ service to get in touch with the SBI credit card customer care.

You can send an SMS to ‘5676791’ from your registered mobile phone for the following services along with the last 4 digits of their card numbers :-

Balance Inquiry - BAL XXXX

Available Credit card limit- AVAIL XXXX

Block cards- BLOCK XXXX

Last payment status - PAYMENT XXXX

Rewards Point Summary - REWARD XXXX

Subscribe to E-statements- ESTMT XXXX

Request for duplicate statements -DSMT XXXX MM (MM= statement of the month)

Missed Call Service

The SBI allows you to get details regarding on the following topics by giving a missed call on the corresponding numbers using your registered telephone number:

  • Balance Enquiry - 8422845512
  • Available credit and cash limit - 8422845513
  • Reward Points summary - 8422845514
  • Last Payment Status - 8422845515
  • Subscribe to WhatsApp service - 8080945040

E-mail

One can head over to the online SBI Credit Card website to write an Email to resolve their query. If you’re already a cardholder, you’d have to pass through the SBI Credit Card Login. Non- members can post their query too by visiting:

https://www.sbicard.com/en/webform/write-to-us.page

Post

One can also express their grievances to the SBI by writing your query in a letter that is addressed to:-

Correspondence Address

SBI Card, P.O. Bag 28, GPO, New Delhi–110001

Head office

SBI Card, Correspondence Department, DLF Infinity Towers, Tower C, 10-12 Floor, Block 2, Bldg 3, DLF Cyber City, Gurgaon–122002, Haryana, India

Social Media Handles

One can also get in touch with the SBI Credit Card Customer Care by tagging @SBIcard_Connect in your queries on twitter.

Details to keep handy when connecting with the SBI Customer Care

To avoid logistical delays and to get your query resolved as quickly as possible, one must keep the following information handy:

  • Their 16-digit credit card number
  • Their card expiry date
  • Their date of birth in DD/MM/YYYY format
  • Access to Their registered phone number (an OTP will be sent to this number)
  • Their 4-digit PIN

And finally, if you’re looking for a new credit card, you can check offers and compare prices from a wide range of cards available on Finserv MARKETS.