Cloud PMS Allows Hotels to Stay In-Sync with New Technologies

The world of hospitality is changing with the times and the hotel property owners that keep up with the changes will be able to bring in new customers and retain them as well. Guests need and demand the latest and greatest these days so that they can get full value for their money with the least amount of hassle. With a web-based hotel PMS, property managers can keep their properties in-sync with the latest technological developments. Unlike traditional PMS, cloud PMS can be upgraded with little or no costs to meet guest and property requirements.

If you own or manage a property, and you have not upgraded to a web-based hotel PMS, it’s high-time that you invest in one such system. The benefits are multi-faceted and there are virtually no downsides to upgrading your existing PMS to a cloud PMS. With web-based hotel PMS, you get a competitive advantage over other businesses in the area. You also get a chance to give your customers a new-age experience for their stage and future visits.

In this article, we are going to take a look at some of the ways in which new technologies are better supported by a web-based hotel PMS and how it can help you to scale and improve your hotel property.

1. Support for New and Future Payment Systems

As the world moves from cash to mostly digital payments, the ways and methods of payments are changing every day. From cards to QR codes and much more, hotels need to keep up with the changes so that their customers have the ease of making payments at the front desk. With a cloud PMS, making payments is a breeze as hotel owners can update their systems for the latest and fastest payment methods.

With legacy systems, such support is not possible and often it is a cumbersome process to update a legacy PMS to accept new technology. But with cloud PMS, adding support for new technologies is only a matter of updating the system at the backend. When you invest in a web-based hotel PMS, you are essentially paying to future-proof your hotel’s payment systems and related technologies.

2. Social Media Integration

Integrating a hotel’s systems with social media is a great way to keep a track on the social media chatter about a property. The hotel’s staff can reach customers on social media if they are expressing dissatisfaction about the property or the services. Resolving issues through social media is also a great way to get into good books of customers. Another advantage is the staff can keep an eye on the hotel review sites like TripAdvisor, Hotels.com and social media sites like facebook to ensure all customer queries are handled quickly.

3. Consolidation of Guest Information

Guest information is critical for providing them an experience that they will cherish for a lifetime. Often, guests have personal requests or demands to make their stay more comfortable. By knowing about all these information points in advance, the staff can make arrangements that will give the guests a personalized experience without any hassle. The guest requirements can vary from preference for a type of food, floor preference, etc.

With help of a cloud based PMS, the staff at the property can learn about any special requests that the guests might have mentioned on their previous stay. Any demands and needs of the guest can also be logged into the software for future visits of the guests. In these ways, the software gives the staff a great way to make an upsell for the services provided by the property.

4. Multi-Property Management

A web-based hotel PMS makes it easy to manage multiple properties from a single point of operation. While on-site PMS were used for only managing a single property, with cloud PMS you can operate the various functions of a property from any web connected device, whether it is a mobile phone, a tablet, or a laptop.

Managing multiple properties from a single dashboard gives property managers much needed flexibility for resource allocation and judicious use of manpower. Property managers can also deduce the reasons why a property is doing better business and use the same principles in other properties under their control.

5. Cloud Backups and Data Security

Earlier, the on-site PMS used to have customer and hotel data stored on site and in case of data corruption, cyber attack, or hardware failure, all that data would be lost. But with cloud PMS, the important data is stored in the cloud at multiple locations so that there is little chance of data loss due to hardware failure.

The data is also backed up in real time and the server access is password protected. There are more preventive measures in place such as IP address based access to registered users. Firewalls and anti-virus tools are put in place to prevent any attacks as well.

Conclusion

For property managers that are looking to add a new level of profitability to their properties, a web-based hotel PMS is the go-to choice for managing their hotel operations. If you are looking for a credible cloud PMS, check out mycloud Hospitality. This award winning hotel PMS was designed by keeping the needs of the end users in mind and today this software is used by hotels properties all over the world. You can find more by browsing through www.mycloudhospitality.com. The website also offers a free trial, and you can call +1-415-390-5039 to schedule a demo of the hotel software.