10 Questions To Choose Right PEO Or EOR Service Partner In India

It’s always important to "Ask the Right Question?

More so When you Hire Full-Time/GIG workers far away in India. Asking the right questions gives you the edge that you want to have over your business competition. When people are the key to a remote working situation, you can’t be missing any point that could have an impact on your team output. Here we compiled the top 10 questions to help you build and sustain growth in your business with Remote Teams.

The Long Standing Of PEO Provider is key for Sustainable Delivery. The number of years of successful business in India is Key.

Remember SERVICE is the key differentiator between one PEO provider to Others. The Service that would impact YOUR Business & Impact Worker satisfaction. Remember in India COST can be matched by anyone, but service only a few can deliver. We noticed in our journey some of our current key customers did not choose us for the first time, but when they returned in few months, they never left us for an average of 5 years now. We are more of a partner in their business.

Global Diversity handled by your PEO is Important in India. Number of Countries they serviced.

Here you go the questions that you need to remember to ask before finalizing a PEO / EOR provider in India.

1. How much Time to Onboard a worker/employee/Associate?

This is very important to bring people on board, the faster they are on-boarded, the more productivity. You should aim for a max of 24 hours to onboard. Anything 3-6 hours of business hours be just awesome. Faster Onboarding means fast the hours available for delivery.

2. Can the On-Board be Online?

A world away from you, it’s important that the worker is onboarded as quickly defines the productivity. Access to the HRCloud for onboarding is critical, Mobile-based access helps Workers to accept and upload the document for Onboarding. India HR is yet to catch up with the Technology hence this is important for the provider to have the edge for your productivity.

3. Can you Access the employee profile & activity Online?

Having Access to the Employee Data, Files and all the transactions thereon is a very important aspect of knowing and having control of your data. Having the data points always helps you in control of your own resource working thousand of miles away from you.

100% Statutory Compliance is the Key for Business Risk mitigation.

4. Can you Hire the best resources?

Having a great legacy of having to source the best resources helps you to expand without much effort. The provider must have an access to world-class hiring resources to get the best in the country. Remember India is a country not known to you and you need an expert to understand the nuances of Hiring the BEST. In remote work, the Right Resources are the Key to your progress.

5. How quick and accurate is the Billing?

Billing is key for PEO business in India. The more accurate and on time helps you to transfer the funds and hence the Employee/Worker is paid on time. A key factor of satisfaction. Any delays in billing back and forth would impact the Worker directly. You should have the schedule of the Billing, Payment to Workers, and also a clear Reconciliation of your money utilized each month.

YOur PEO Provider Must be a Business Partner & Stragist to Help you Manage your Remote Workers.

6. How Do you Run your Payroll? Online or Offline(xls)? Pay slips on Mobile / Email?

In India, most of the payroll vendors are used to running payroll on Excel sheets and prepare the payslips directly or through mail merge. Then sent through the Email. It’s not the best efficient way and we noticed many errors in that process. Some use standalone Payroll software and download the data and issue payslips (physical/email). It’s important to look at how seamless the Payroll Engine and on the cloud are to give you access to the data and also ease of operations for employees/workers on mobile.

7. Can the Employee access all services on MOBILE?

This is critical for Employees/workers satisfaction. Their ability to get all services on the Go is critical for adherence of process & compliance. Check if they can provide their data for Tax Calculations, Review Payslips, Apply leave, mark attendance, fill timesheets, and raise and resolve all service requests On Mobile and on the go. This is where you will find a difference between JUST a PEO/EOR provider Vs GREAT PEO/EOR Provider.

Ability & Standing of PEO provider is key!! if you expect your team to visit your country by obtaining a Visa. recognized Profile of PEO/EOR Provider helps in ease of Visa processing.

8. How much TIME do you take to resolve Employee queries?

This is one of the MOST critical questions to check. What is the Turn Around Time (TAT) for employee Queries? The queries may be related to salary, leaves, employment letters for loans, Medical Insurance queries, Reimbursements, etc.,

9. Do you provide the Best Medical Health Coverage? & Cost-Effective? with more benefits to the employee?

Also, Medical Health Coverage is the MOST important aspect for employees/workers and their families to be able to deliver best without any fear. The services provider must have flexible Medical coverage with the best rates negotiated (saves money for you) along with all pre-existing diseases covered. Also the most important aspect of resolving the medical issues with cashless option and help the health of employee/worker & family safe. If they can provide differential coverage for different people in the same group. This is essential for what you provide as coverage and anything more that they want higher cover by paying extra money from their end. Also Most important aspect "Process of Claims".

Ability of PEO provider to create infrastructure anywhere near to employee/worker place is key for higher productivity.

10. At Last you may ask How much do you charge?

This is the last question if et’al you want to ask after all the clarifications that you have taken. There are dozens of people who can match just the price, not the other 9 questions you reviewed above. Ensure that you have a clear clarity on the Services Vs. The fee that you pay.