Treeone Softwares Tikketing
Tikketing- Treeone Softwares
Treeone Softwares, customer service and automation software for the hospitality, ticketing, boutique, after- and service industry. Customers can start tracking their own tickets, ensure that their client is notified, and view the status updatesBravo! Make your interactions with your customers more efficient! The world is in your hands with Treeone Softwares, the most advanced and cost-effective solution for your ticketing needs.
Customer Relationship Management may be a system comprising business functions that employment towards retaining customers. Of of these functions, customer support is that the one that fetches the very best attention.watching the importance of customer support, it's vital that the business uses the foremost appropriate tool to urge it right.
Most organizations ask whether it needs a CRM with built-in customer service or a fanatical helpdesk system. In this post, allow us to attempt to compare the 2 solutions to know the differences between them Companies trying to seek out a customer service solution generally have two options – either get an obsessive customer service platform that provides only the foremost significant apps for customer service or select a broader CRM suite that has customer service among its applications. Not all CRM systems comprise a customer service application though many do
CRM solutions generally accompany several applications to make use of customer data, automate certain marketing and sales functions and facilitate sharing customer information across departments. Here are variety of the foremost important features of CRM.
A dedicated ticketing system is an on-premises or cloud-based software solution that helps customer service agents to serve customers during a faster, simpler manner. the 2 systems seem to be quite similar theoretically, but they're different in some ways. A CRM system holds customer information while a ticketing system uses the knowledge to deliver better customer service.
A general-purpose CRM isn't an entire solution for customer support requirements. It doesn't match the simplicity and have set of a helpdesk app. Though CRM makes things easier by splitting everything into modules, the frequently used and infrequently used apps are often mixed together, making it difficult to assess what you would like. The structure is concentrated on stability instead of simplicity and usefulness.
CRM is systems are complex and built keeping power users in the mind. you cannot start with the modules quickly because they're interconnected. this suggests you've got to find out about apps associated with sales to be ready to provide better customer service. A ticketing system, on the opposite hand, is meant to be simple and easy and features a minimal learning curve.
Customer Relationship at EaseCreating new issues and submitting to a team is a service request should be easy. Your customer should be able to report issues through multiple points of contact and receive support via various channel which they prefer the most. These channels include via, email, or SMS the help desk itself, depending on what works best for your customer. Omni-channel support ultimately improves the support team experience while keeping your IT team organized
Workflow Automation
Your support teams Workflows are predefined processes that automatically complete their common tasks and boost your team productivity. They can be made up of total robust automation rules, and third-party integrations that handle menial actions so your team can focus on bigger, more complex issues. So you can set an automation notification to your software team and support team to notify when an issue is assigned to them
Web & MobileWeb actions are so different when it comes to raising from multiple sources to the team. Mobile access is "No string attached" notation, with fancy mouse and keyboard works, single app support would be tied to the customer to engage their issue or problem. Rasing issue in mobile also a real-time Notifications alert your team to updates on their assigned tickets. Which support both IOS and Andriod.
Features of TreeOne TikketingLive status updation
Big screen display of ticket categories and number of tickets counts with 15 seconds auto-refreshing Feature from the dashboard for admin control
362° View
Sort, Search and find tickets department & date wise. Find priority issues for both internal and client tickets
Automated ticket creation
Creation tickets from multiple tickets sources like SMS, Email, chatbox, Client portal and missed call
Ticket prioritization
Prioritize your ticket based on ticket category or product and provide quick solution to the customer
Status Updation
Timely Update of ticket status related to any issue in the dashboard with complete details like time and date of ticket creatio
Ticket Reopening
Option to customers to revoke the status of their tickets and enable to reopen a closed ticket for further actions
Report& analytics
Day wise performance of each agent and reports like ticket status, agent’s overall activity and recent activity, time spent on solving individual tickets
Daily Timesheet
Reporting the time consumed for solving individual tickets and viewing the overall activity time for every ticket