Airport Ground Staff All You Need To Know

Author: Sudipta Roy

Airport Ground staff are an integral part of the aviation industry. They are responsible for taking care of the passengers before, after, or in between a flight and ensuring the smooth functioning of the airport.

First, let us have a close look at the responsibilities of Airport Ground Staff:-

  • The airport ground staff are responsible for assisting passengers with check-in. They provide passengers with flight information and help them with making reservations, carrying out security checks, booking air tickets, etc and help in transferring the passengers between domestic and international flights.

  • Handling the baggage and loading and unloading.

  • The ground staff assists passengers with limited mobility and those with children.

  • Directing passengers to the taxi spot.

  • They also assist in cleaning and stocking refreshments in an aircraft and refueling it.

  • Assist passengers in case of loss of baggage.

To become Airport ground staff you must:-

  • Clear 10+2 board examination from a recognized board in any stream.

  • No additional requirements are there for becoming a ground staff but aspirants who want to soar high with a successful career in the aviation industry as a ground staff can pursue a Diploma in Ground Staff Management program from any reputed aviation college in Kolkata. There are other aviation courses such as Diploma in Aviation Hospitality and Management program, and the Diploma in cabin crew Training program which can also help to establish a good career in the aviation industry.

  • Ground staffs need to have exceptional customer service and problem-solving skills. As a ground staff, you must be polite, friendly composed and should always be willing to help and resolve customers’ queries and problems.

  • You must be active and physically fit as the position demands long-standing hours and movements.

Career:-

Now, let us focus on some of the popular positions that you can get after completing Airport Ground Staff Courses:

Airline Ticketing Agent:-

They provide passengers with flight information and answer their queries. An Airline Ticketing Agent also helps passengers with reservation, booking, and verification of passports and visas. The average salary of an Airline Ticketing Agent in India is around INR 18,000 TO 20, 000(approx.) per month as freshers which can increase to around INR 4-5 Lakhs (approx.) per annum.

Airline Operations Agent:-

The main duties of an airline Operations Agent are to maintain schedules, record the number of passengers, baggage, and amount of fuel, supervise the loading and unloading of cargo, and many others. The average salary of an Airline Operations Agent in India is around INR 3 -5 Lakhs (approx.) per annum.

Ramp Planner:-

A ramp Planner is responsible for keeping a track of the airline departure and arrival time of the flights at an airport. They coordinate with various departments to ensure an aircraft is perfectly ready for its next flight. The salary of a ramp Planner in India is around INR 3-5 Lakhs (approx.) per annum depending on experience.

Ground Staff can also work in Travel and Tour agencies and aviation firms. Major Airlines that hire ground staff are Air India, Indigo, Spice Jet, British Airways, Lufthansa, and many more.

These are the vital things you need to know about airport ground staff to turn your dreams into the reality of establishing a remarkable career in the aviation sector as a ground staff.