All About Airport Ground Staff

Author: Sudipta Roy

Airport Ground staff assist passengers before, during boarding an aircraft, and also after landing. They are important for the smooth functioning of an airport.

Responsibilities of ground staff:-

  • The ground staff is responsible for assisting passengers with check-in. They provide passengers with flight information and help them with making reservations, carrying out security checks, booking air tickets, check-in luggage, etc., and help in transferring passengers between domestic and international flights and assisting passengers with limited mobility and who are with children.

  • Handling the baggage and loading and unloading

  • Directing passengers to the taxi spot

  • They also assist in cleaning and stocking refreshments in an aircraft and refueling it

  • Assist passengers in case of loss of baggage

Young aspirants who dream of becoming ground staff can pursue a "Diploma in Aviation Hospitality and Aviation Management’’ course from the best aviation college in Kolkata to turn their dreams into the reality of reaching the zenith of success in the aviation industry.

Airport Ground Staff Course:-

Diploma in Aviation Hospitality and Aviation Management is a 1-year diploma course that will give you an in-depth knowledge of aviation hospitality and management. You will learn

  • Passenger handling and understanding the principles of aviation operations

  • Handling cargo, transportation,

  • Basic Aviation Management

  • Customer service

  • Airport Retail and Ramp Management

  • Improving communication and self-grooming skills, time management

  • Professional Etiquette and many more.

To deem suitable for pursuing this popular aviation course you must:

  • Be between 18-26 years of age

  • Must clear 10+2 board examinations in any stream from a recognized board

  • Must be physically fit

The admission procedure may vary from college to college. Some Aviation Colleges conduct Entrance Examinations such as NCHMCJEE, and AEE and select students based on their performance in the Entrance Examination. The average course fee of this Airport ground Staff course ranges from INR 20,000- 3, 00,000 (approx.) per annum in India.

You can work with popular airlines such as Air India, Spice Jet, Indigo, British Airways, Qatar, Etihad, etc as ground staff after completing your course.

Ground Staff - skills

  • Must have exceptional communication skills, both spoken and written. Knowing any other languages besides English will be considered an asset.

  • Should be active, outgoing, and polite as you need to speak to the passengers and assist them. Moreover, you need to attend to some unruly passengers who might feel upset due to flight delays or cancellations

  • You must have outstanding problem-solving skills that will help resolve conflicts and issues if there are any

  • Sound technical knowledge of ticketing software

  • Must be a perfect team player and should have good time management skills

Popular Ground Staff positions

Airline Ticketing Agent:

They provide passengers with flight information and answer their queries. An Airline Ticketing Agent also helps passengers with reservation, booking, and verification of passports and visas. The average salary of an Airline Ticketing Agent in India is around INR 18,000 TO 20, 000 (approx.) per month as a fresher which can increase to around INR 4-5 Lakhs (approx.) per annum.

Airline Operations Agent:

The main duties of an airline Operations Agent are to maintain schedules, and records of the number of passengers, baggage, and amount of fuel, supervise the loading and unloading of cargo, and many others. The average salary of an Airline Operations Agent in India is around INR 3 -5 Lakhs (approx.) per annum.

Ramp Planner:

A ramp Planner is responsible for keeping a track of the airline departure and arrival time of the flights at an airport. They coordinate with various departments and ensure an aircraft is perfectly ready for its next flight. The salary of a ramp Planner in India is around INR 3-5 Lakhs (approx.) per annum depending on experience.

These are all the important things that you need to know about airport ground staff if you are looking forward to becoming one.