How telemedicine giving best experiences for patients?

In the wake of COVID-19, telemedicine has taken center stage, and healthcare companies must recognize and respond to its influence on patient experience. As both patients and physicians adjust to new normal, additional questions about the technology’s impact on patient happiness emerge, particularly one critical question:

What impact will the rise of telehealth visits have on the patient experience for both patients and caregivers?

In short, on-demand, virtual care is an effective tool for those responsible for increasing patient happiness. Whitelabelled Telemedicine is rated as equal better than in-person consultations by consumers across specialties.

In this article, you’ll learn about the top elements that influence people’s perceptions of telemedicine, the most important patient care benefits received from virtual services, and how telemedicine affects care quality.

When it comes to follow-up consultations, telemedicine shines. Clinicians at Massachusetts General Hospital indicated telehealth was crucial in providing convenient and timely follow-up visits in a study. Seventy percent said the technology allowed them to meet patients more quickly, and 50 percent claimed telehealth was cost-effective.

Consumer preference for virtual visits is shown in telemedicine research of radiation oncology patients due to convenience and time savings. For future consultations, the majority of patients favored virtual visits, roughly one-third wanted a mix of telemedicine and in-person visits, and only one patient preferred only in-person visits.

Financial Savings and Virtual Care Access

Payers and providers are beginning to see how telemedicine might help them control expenses.

According to Teladoc’s research, a lack of access to care has a detrimental impact on patient involvement and follow-through. In many circumstances, quick and easy access to health care helps to avert the need for more complex and costly therapy.

Patients who receive therapy through telemedicine face fewer hurdles to receiving rapid care, which leads to better outcomes and increased patient satisfaction.

According to the Massachusetts General Hospital study, 79 percent of patients said scheduling a virtual follow-up session was easier than scheduling a clinic visit, and 66% stated they had strong personal ties with their telemedicine physician. Patients saw this visit option as providing significantly increased convenience and saving travel time, and they reported readiness to pay co-payments for it.

The time saved commuting to care centers is especially beneficial in rural areas. Patients lose an average of $43 in wasted time for a regular doctor’s session, according to a Harvard Medical School study, a cost they will welcome being reduced by virtual services.

How Does Telemedicine Affect Healthcare Quality?

Increased results (20%), preferred modality (10%), simplicity of use (9%), low cost (8%), improved communication (8%), and reduced travel time (8%), according to Texas State University research, were the most often mentioned criteria relating telehealth to patient satisfaction (7 percent).

And so far, these aspects have received high marks: According to eVisit, 95 percent of patients are satisfied with their best platform for telemedicine experience. A 2019 study on PAT echoes this figure, showing that employing telemedicine for PAT provided benefits for both patients and physicians in terms of access, patient experience, and effectiveness.

Improves customer happiness by better satisfying their expectations for a modern, digitally enhanced experience. Improves service, care, cost, and outcome clarity and transparency.

MedleyMed has improved patient and member experiences for hundreds of healthcare organizations with nearly 20 years of world-class expertise and cutting-edge innovations. MedleyMed can assist you in developing a Digital Front Door healthcare experience strategy.