Magento 2 Product Return RMA - Webkul

Author: Webkul Software

Return Merchandise Authorization is the process of returning a product to receive a refund, replacement, or repair during the stipulated time period.

Magento 2 RMA Extension

  • Integrate the RMA system in your online store and manage customer requests related to product returns, refunds, exchanges, and order cancellations.

With the help of the Adobe Commerce Cloud Product Return RMA extension, even guest users can create an RMA request.

Check the overview of the plugin in the video below –

Features of Product Return RMA
  • Send and receive file attachments with the messages.
  • Create customizable fields for the RMA Request Form.
  • Guest Customers can generate RMA too.
  • Buyer and Admin can communicate using the RMA system.
  • RMA History with Filters and Pagination.
  • Show the Return Policy Page to customers.
  • Dynamic order selection with various options.
  • Print RMA details and shipping labels easily.
  • The customer can also enter the consignment number and upload images after RMA generation.
  • The admin can manage RMA status as well as Reasons.
  • The customer and the admin receive notification emails.
  • Using Return Quantity, the admin will return the RMA quantity to their store.
  • The admin can select the allowed product types for RMA.
  • The admin can restrict any required category for the RMA generation.
  • Admin can update RMA status product-wise with a comment.
  • RMA can be assigned to the RMA Manager (Admin User).
  • The RMA reasons will be based on resolution types.
  • Custom RMA item status can be created.
  • Now create RMA Rules with resolution time.
  • RMA statuses will now be product-wise shown to the customer
  • The return/Exchange window will be visible on the product page
  • The return/Exchange window will be visible on the "New RMA" page while creating a new RMA
Installation of Product Return RMA

First, the customers will get a zip folder and they have to extract the contents of this zip folder on their system. The extracted folder has an src folder, inside the src folder you have the app folder.

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You need to transfer this app folder into the Magento2 root directory on the server as shown below.

Further, if you have downloaded the module from Magento Connect then unzip the respective extension zip and create Webkul(vendor) then Rmasystem(module) name folder inside your Magento root directory as app/code/Webkul/Rmasystem and then move all module’s files inside /app/code/Webkul/Rmasystem/ folder in Magento root directory.

After the upload, you can see the folders in your Adobe Commerce Root Directory.

After the successful installation, you have to run these commands in the Adobe Commerce Cloud root directory.

First command –

php bin/magento setup:upgrade

Second Command –

php bin/magento setup:di:compile

Third Command –

php bin/magento setup:static-content:deploy

After running the commands, you have to flush the cache from the Adobe Commerce admin panel by navigating through System> Cache management as shown below.

Multilingual Support

For multilingual support, the admin will navigate through Store> Configuration> General> Locale Options and select the locale as German (the language into which the admin wants to translate his store content).

Translation in Product Return RMA

If a user wants to translate their module from English to German then they need to follow the path app/code/Webkul/Rmasystem/i18n in their unzipped Adobe Commerce RMA system folder and will get a CSV file with the name "en_US.csv".

Now they will rename that CSV as "de_DE.csv" and translate all right side content after the comma in the German language.

After editing the CSV, save it and then upload it to the path app/code/Webkul/Rmasystem/i18n where they have installed Magento2 on the server. The module will get translated into the German Language. It supports both RTL and LTR languages.

The user can edit the CSV like the image below.

Configuration of Product Return RMA

After the successful installation of the RMA module admin will be able to view the RMA system configuration setting under Store> Configuration> Webkul RMA.

Allowed Product Types for RMA – The admin can select product types for RMA. The customers can then create RMA requests only for selected product types.

Return Policy – Admin can easily set up terms and conditions for RMA requests and show them to customers/guests. Customers/guests will not be able to create a request without accepting the RMA policy.

Admin Name and email ID – The Admin can send or receive the notification message using this Email ID and name.

Enter Days – The admin can select or enter several days up to which the customer can request for RMA after placing the order. If the number of days will exceed the order date to the RMA requesting date then the customer can not request the RMA of that order.

Select Allowed Order Status –

The customer can file RMA only for those statuses of the order that are selected by Admin. If the admin selects "Complete" in "Select Allowed Order Status" then the customer can select only that item for RMA which is shipped from that order. If the admin selects "All status" then the customer will able to register RMA with all statuses such as – processing, pending, complete, etc.

Allow New RMA Request For Cancelled Requests – If Yes is selected, the customer will be able to generate new RMA requests after canceling the previous one. If No is selected, the customer will not be able to create a second RMA request for the same order after canceling the first one.

Allow New RMA Request For Declined Requests – If Yes is selected, the customer will be able to generate new RMA requests again even if the admin has declined the previous one. If No is selected, the customer will not be able to generate another RMA request once it is declined by the admin.

New RMA Message to Customer – Enter the default message for the customer, when the RMA is generated successfully.

Allowed File Extension – If the customer wants to add an attachment then the allowed file extensions are jpg, jpeg, and pdf.

Allowed Payment Method For RMA – The admin will select the payment methods for which the customer can request RMA. Only the selected payment methods will be visible on the front end.

Category Restriction in Product Return RMA

Firstly go to Catalog> Categories.

Here, the admin can restrict the required categories for RMA generation. Henceforth, the customers won’t be able to process an RMA request for the purchased product lying in that category.

The admin can set the field Allowed for RMA generation as Yes or No.

Note: If a parent category is set as not Allowed for the RMA generation. As a result, its subcategory’s product will not be allowed for the RMA generation.

Product Return RMA System Management Manage All RMA

Now the admin can check the dashboard of the RMA with RMA analytics.

They can check the analytics on a daily, weekly, monthly, and other basis.

Manage Payment History

The admin can check the payment history of RMA requests.

Manage Reasons

Admin can manage RMA reasons under RMA System>Manage Reason. The admin can see all the RMA reasons in the list and edit the existing RMA reasons. These RMA reasons will be displayed while creating an RMA request.

Admin can delete or change the status of the RMA Reasons.

After clicking on the edit/add RMA reason below page will open in which the admin can enter the RMA reason title, and status, position, applicable to and save it.

RMA reason based on the resolution type.

Originally Published - https://webkul.com/blog/adobe-commerce-product-return-rma/