India Neobanking Market, Opportunities and Forecast, FY2018-FY2032F
The major banks have been slower in terms of adaptation to newer technologies and changing customer requirements, but start-up digital banks have been gaining a large user base, which is actively using their services. In India, about 26 percent population were using neobanks in 2023 with neobank users by volume of 371.2 million account holders. The success rate is due to the customer convenience factor, reduced costs, and 24-hour customer support provided by the neobanking companies. The rise in the internet penetration in India is one of the factors which has led to the growth in global neobanking market with more than 820 million active internet users till March 2024.
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Rising Digitalization in Banking Sector to Drive the MarketThe development of neo-banks has been fastened by the increased digitization of banking activity. The rise in demand for digitalization in banking activities across the world is leading to growth in the India neobanking market. During the COVID-19 pandemic, government policies of tight movement and travel limitations forced consumers to use digital banking systems, which created a positive impact on the utilization of the services.
Due to robust technology, neobanks are now more effective, efficient, and innovative. The fact that neo-banks are completely digital, assists in the automation of transactional data, allowing the neo-bank to focus more on advanced goods and services. According to a press release by the Press Information Bureau, the total number of digital payment transactions volume increased to 11,660 crores in FY2023. It has changed for the better to realize its full potential by integrating new technologies such as analytics, artificial intelligence, voice interfaces, and many more.
Reduced Fees and Innovative Services to Boost the MarketReduced fees and costs and personalized and innovative services had a significant impact on the growth of neobanks in the financial services industry. Reduced costs and fees are one of the most compelling arguments for neobanks' rapid adoption in their ability to provide services at much-reduced fees and costs than traditional banks. Neobanks conducts its business with minimum physical infrastructure and focuses on digital services to prevent the overhead expenses of keeping physical branches open. It can pass on savings to its customers through lower fees for a variety of services such as transactions, foreign exchanges, and account management, through its cost-effective strategy. Customers are becoming more attracted to neobanks as they are looking for justice and transparency in financial services. People from tech-savvy millennials to small business owners are drawn to the idea of avoiding the numerous fees that traditional banks frequently demand for each service.
South India to Dominate the Market ShareThe southern region accounted for the largest market share in India neobanking market. The growth of the region’s share in the market can be attributed to the emergence of innovative technologies together with AI tools and early adoption of these technologies. In south, Bangalore is considered one the largest neobanking cities in India. Companies are focused on developing new product platforms and forming partnerships to strengthen their position in the neobanking market. Various neobanks in the region have developed robust distribution channels creating opportunities for online banking activities.
Western India is the fastest growing region due to the adoption of internet services, the rise in usage of smartphones, and minimizing operating costs which will boost the growth of India neobanking market. Factors such as easy and efficient banking services and the rise in digital-only banks across the region are expected to contribute to the growth of India neobanking market in west and central India over the forecast period.
Savings Accounts Dominated the MarketThe savings account segment dominates the market by gaining the largest share of revenue, owing to the emerging population in the country. Neobanking has become a popular method for consumers to make large-scale payments. The streamlined processes and user-friendly features of neobank platforms improve efficiency and contribute to growth by reducing the need for manual intervention. Maximum neobanks in India have the savings account feature.
In 2023, the YONO app was used to obtain 64 percent of all savings accounts. Neobanks uses a user-friendly interface designed to protect against cyber threats and improve the online savings account environment. They are equipped to detect and respond to cyber-attacks within the banking network quickly. Moreover, customers can securely make international transactions with enhanced safety measures. Business accounts are fast-growing due to several startup companies launching in the country which would require them to make payments on a large scale and across different countries.
Personal Segment Rule the MarketThe personal segment has the highest market share in India neobanking market. These platforms offer services customized personally owing to the usage of smartphones, providing consumers to adopt neobanking services, which are user-friendly and convenient easily. These mobile apps and services offer a hassle-free experience for money transfers and payments and a mobile banking facility. Neobank service providers that cater to small and medium-sized enterprises (SMEs) are expanding their product offerings by acquiring businesses to enhance the overall customer experience. Multiple neobank startups are coming up with offerings targeted toward small businesses by providing them with a portfolio of financial services. SME neobank ZikZuk acquired TaxSpanner in November 2022 to provide customers with a seamless tax filing platform besides managing banking and payments.
Future Market Scenario (2025 – 2032F)
In April 2024, Razorpay launched its own UPI infrastructure "UPI Switch" in partnership with Airtel Payments Bank. It is a next-generation cloud-based solution designed to handle 10,000 transactions per minute boosting the success rate by 4-5 percent.
State Bank of India’s YONO, in July 2023, launched inter operable cardless cash withdrawal facility which will allow users to generate a QR code through the app which they can scan at the ATM to withdraw cash. These upgrades in technology make it more accessible for customers to make the neobanking market soar skies in the forecast years.
Report Scope
"India Neobanking Market Assessment, Opportunities and Forecast, FY2018-FY2032F", is a comprehensive report by Markets and data, providing in-depth analysis and qualitative and quantitative assessment of the current state of India neobanking market, industry dynamics, and challenges. The report includes market size, segmental shares, growth trends, opportunities, and forecast between FY2025 and FY2032. Additionally, the report profiles the leading players in the industry mentioning their respective market share, business model, competitive intelligence, etc.
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