Need to replace your FASTag? Here’s how to do it easily!

FASTag has become a significant element for smooth travel on India’s highways. However, just like any other tool/technology, your FASTag might require replacement due to wear and tear, malfunction, or because you’ve switched to a new vehicle. The process to replace your FASTag might seem off-putting at first, but it’s a fairly simple process. In this detailed guide, we’ll reveal everything needed for replacing a FASTag.

Understanding why you might need a Replacement

Before getting into the replacement process, it’d be good to first look at and understand the scenarios in which you might need to replace your FASTag:

Physical Damage: Over time, your FASTag may get damaged due to a variety of environmental factors (like exposure to sun). If the tag is no longer readable at toll plazas, it calls for a replacement.

Malfunction:Sometimes, a FASTag may stop functioning due to technical issues. This could result from a defect in the RFID chip or the adhesive no longer sticking properly to your windshield.

Vehicle Change: If you have sold your vehicle or bought a new one, you’ll need to replace your FASTag. FASTag is vehicle-specific, so it can’t be transferred from one vehicle to another.

Bank Change: If you decide to switch the bank or service provider for your FASTag, a replacement is needed. This might happen if you find better offers or services from a different provider.

Steps to Replace your FASTag

Even though replacing your FASTag is a simple process, it does involve a few steps that you’ll be better off knowing. We’ll go through them one by one.

1. Identify the Issue

The first step is to clearly identify why you need a replacement. Is the tag physically damaged or has it stopped functioning for no apparent reason? If you have switched vehicles, the need for a replacement is obvious. Knowing the exact reason will help streamline the process.

2. Contact your Issuing Bank or Service Provider

Once the need for a replacement has been identified, the next step involves getting in touch with your FASTag issuer. This could be the bank or service provider from whom you initially purchased the FASTag. You can usually get in touch with them through different means:

Customer Service: Calling them is often the quickest way to initiate the replacement process. Make sure that you have stuff like Account details, vehicle registration number, and FASTag ID handy when calling.

Website/App: Many issuers also offer the option to request a replacement FASTag through their website or app. Navigate to the section where you can manage your FASTag and select the optionto request a replacement.

3. Provide the necessary documents

Depending on the reason for replacement, you may need to submit some documents. For example, if your FASTag is damaged, you may not need to provide any additional documentation beyond verifying your account. But if you’ve changed vehicles, you’ll need to provide the new vehicle’s Registration Certificate (RC).

4. Pay the Replacement Fees

Most banks and service providers charge a small fee for replacing a FASTag. The fee differs based on the issuer and covers the cost of the new tag and any administrative expenses. The payment can usually be made online through NetBanking or a debit/credit card.

5. Receive your new FASTag

After your request has been processed and the payment is confirmed, your new FASTag will be issued. Depending on your issuer, you’ll receive the replacement FASTag through mail or courier. You may also be able to pick it up at a designated location, such as a bank branch or a toll plaza.

Delivery Time: The time it takes to receive your new FASTag is generally between 5 to 7 business days. Though, this can vary based on the issuer and your location.

6. Install your new FASTag

Once you have received your new FASTag, it’s time to install it on your vehicle. Proper installation is important so that the tag functions correctly.

Installation Location: The FASTag should be placed on the inside of the car’s windshield. Ideally it should be behind the rear-view mirror. This position allows the tag to be easily scanned by toll plaza sensors.

Clean the Windshield: Before applying the FASTag, clean the windshield to remove any dust. This will make sure that the adhesive sticks properly.Also, note that you do not stick the FASTag using cello tape or any other kind of adhesive.

Apply the Tag: Carefully remove the backing paper and stick the FASTag on the windshield. Press it firmly so that it’s securely attached.

7. Activate and Link your new FASTag

After installing the FASTag, the next step is to activate it. Depending on your issuer, activation might be automatic or you may have to do it manually through their website or app.

Manual Activation: If your issuer requires manual activation, log in to your FASTag account and follow the instructions for activating a new tag. You’ll usually need to enter the tag’s unique ID and confirm your vehicle details.

Linking to Account: Make it a point to link your new FASTag with your existing account. This is important for seamless toll payment. If the tag isn’t linked, you may encounter issues at toll plazas.

8. Check your FASTag balance

Before hitting the road, check that your FASTag account has sufficient funds. You can do this through your issuer’s website or by sending an SMS to a designated number. Keeping your FASTag topped up will prevent any hiccups during your travels.

Replacing your FASTag might seem like a tedious task – but this is only at first glance. By following the steps outlined in this article, you can replace your FASTag with minimal effort. Whether your FASTag is damaged, malfunctioning, or you’ve switched vehicles, the process to replace it is designed for ease and efficiency. By following these steps, you’ll quickly be back on the road with a fully operational FASTag.