Ticketmaster Event Canceled? How to Demand a Refund or Credit

Author: Ticket Expert(850-923-0380)
  • Ticketmaster Event Canceled? Here's How to Get Your Money Back**

If an event you bought tickets for through Ticketmaster gets canceled, you're owed a refund. But it doesn't always come right away. Here's a straightforward guide to help you get your refund, figure out if you should take a credit voucher, and what to do if Ticketmaster takes its time.

Feel Free to Call Ticketmaster Help Center

  • Quick Steps for Your Refund**
  • 1. Automatic Refunds (The Simple Route)**

For most canceled events:

  • You'll see your refund in 7-30 days
  • It goes back to the payment method you used
  • No action needed (just check your email for the confirmation)

*Tip:* Log into your Ticketmaster account and check My Orders to see the refund status.

  • 2. Manual Refund Requests (If Automatic Fails)**

If 30 days pass and you still don't have your refund:

  1. Get in touch with support through live chat (this is usually the fastest way)
  2. Have your order number and cancellation notice ready
  3. Request your refund based on Ticketmaster's Purchase Policy

*What to say:* According to your policy for canceled events, I need a refund to my original payment method for order #[number].

  • Credit Vouchers vs. Cash Refunds**

Ticketmaster sometimes suggests a credit first. Here’s when you might want to take it:

  • Go for the credit if:**
  • It’s worth more than what you paid (110-150%)
  • You usually go to events
  • It doesn’t expire for over a year
  • Ask for cash if:**
  • You need the money right away
  • The credit comes with too many rules
  • The event has been rescheduled (not fully canceled)
  • When All Else Fails: Getting Your Refund**

If Ticketmaster is slow:

  1. File a complaint with the BBB** (they have a good success rate)
  2. Start a chargeback** through your bank
  3. Reach out to your state Attorney General** (there’s a template available)

*Note:* Chargebacks might risk your account being banned.

Apple Pay Failed on Ticketmaster? Payment Workarounds That Work"

  • FAQ: Canceled Event Refunds**
  • 1. How long does a Ticketmaster refund take?**

Usually 7-30 days, but it can take up to 60 days for international orders.

  • 2. What if I bought resale tickets?**

The original seller gets refunded, so you’ll need to deal with the resale platform.

  • 3. Can I get a refund if the artist canceled but the event is still on?**

You can only get a refund if the headliner cancellation makes your ticket invalid.

  • 4. What if tickets are marked as non-refundable?**

If the event is canceled, all tickets are refundable, regardless of that label.

  • 5. Do I need refund protection for canceled events?**

Nope - refunds for cancellations are required by law, so you don’t need any extra insurance.

Ticketmaster Barcode Expired or Grayed Out? Here’s What It Means

  • Quick Tip: The Voucher Upgrade**

If they offer you a 100% credit voucher, you can ask:

Can you bump that up to 125% for the trouble?

A lot of customer service reps can approve that.

  • Final Checklist**
  1. Check your account for any automatic refund info
  2. Keep all cancellation notices
  3. If you haven't seen a refund in 30 days, hit up live chat
  4. Think about taking premium vouchers if you'll use them
  5. Use formal complaints if necessary

Just remember: When events get canceled, you're legally entitled to a refund—don't let Ticketmaster tell you otherwise.

Related Article

Ticketmaster Barcode Not Working? What to Do if Your Ticket Won’t Scan

Ticketmaster Barcode Not Working? (5 Fixes to Try Before the Event)