Best Innovative Solutions Offered by Outbound Call Centers in the UK

Are you looking for cost effective ways to generate new business opportunities in the UK and elsewhere? How about outsourcing some lead generation tasks to a contact centre based in Manchester? By outsourcing, you can benefit from well targeted, consistent lead generation services carried out by professionally trained and motivated personnel.

Outbound Call Center Manchester

There are hundreds of ways a contact centre can add value to your business – reduced operating costs, increased revenues, better customer services and enhanced quality of brand advocacy from customers are only some of the benefits your business can enjoy. One of the most valuable services of a contact centre is lead generation. This can be a time consuming and expensive task for your in house sales team but if your sales team is supplied with warm, qualified leads in various sectors, it can perform much better and concentrate on converting leads into business opportunities. Reputed contact centers take the time to understand your business’s aim, objectives and lead generation requirements. They have specialist teams that use targeted and profiled data lists, review data and establish an effective contact strategy.

Appointment Setting Solutions

Outsourcing appointment setting in Manchester allows your sales team to focus on closing deals with prospects instead of spending time on paperwork. An effective appointment setting system will present your services or products in a benefit led way to prospects and arrange for qualified appointments with appropriate decision makers. The details of the appointment including background and contact information will be intimated via e mail notifications and SMS reminders to your sales agents. Access to call recordings by the agent attending the appointment can ensure a well structured agenda for the appointment. Web based applications facilitate self monitoring, tracking of appointment outcomes and provisions for management reports.

Field Sales Management

Some contact centers offering comprehensive solutions design and develop their own unique software applications such as field sales management software to improve the productivity of the field sales force. The software enables staff to plan and manage their appointments. They can easily access location information via GPS, plan their journeys, schedule appointments and meet the prospects with well structured objectives and sales pitches. Staff can access up to date prospect data even during appointments. The appointment diary management system can also be used to immediately record outcomes, trigger follow up actions and provide management reports. The web application can work on tablets, smart phones and light laptop devices for convenience of mobile sales staff.

Outsourcing to a contact centre is like having an extension for your in house sales team. A fully integrated sales campaign is the key to maximizing ROI, growing client base and opening up new markets.

About author: This article written by an expert author who is specialized in field sales management software and appointment setting in Manchester. For more about business information visit @ www.121customerinsight.com.uk