Bought Tickets Twice on Ticketmaster? How to Get a Refund
- Bought Tickets Twice on Ticketmaster? Here’s How to Get Your Money Back**
Buying tickets twice on Ticketmaster can be really frustrating, especially if you see extra charges for the same event. Whether it was a glitch, a double-click, or something else, here’s how you can get a refund for the duplicate purchase.
In this simple guide, we’ll walk you through the steps to request a refund, how long it might take, and what to do if your request gets denied. We'll also answer some common questions to help you sort this out quickly.
- What to Do If You Bought Tickets Twice on Ticketmaster**
- 1. Check Your Order History**
First, log into your Ticketmaster account and look at your order history to confirm that you actually bought the tickets twice. Sometimes, pending charges might show up and not actually mean you bought another ticket.
Go to **My Tickets** or **Order History.**
- Make sure both transactions are complete and not just pending.
- 2. Contact Ticketmaster Right Away**
If you see a duplicate purchase, get in touch with Ticketmaster as soon as you can. The quicker you act, the better the chances are for a refund.
- Ways to Reach Ticketmaster:**
- Live Chat** (the fastest way, available on the website or app)
- Email** through the [Ticketmaster Help Center]
- Social Media** (Twitter/X: @Ticketmaster)
- 3. Request a Refund for the Extra Order**
When you contact support, make sure to provide:
- Order numbers** for both purchases
- Screenshots** of the duplicate charges, if you have them
- Payment info** (like credit/debit card or PayPal)
Ticketmaster might:
- Refund the extra order** (if the tickets are the same).
- Cancel the extra tickets** (if they haven’t been used yet).
- Deny the refund** (if the event’s policy says no refunds).
- 4. Dispute the Charge with Your Bank if Needed**
If Ticketmaster says no to your refund, you can:
- File a chargeback** with your credit card.
- Submit a claim** if you paid with PayPal.
- Reach out to the Better Business Bureau (BBB)** if nothing gets resolved.
- How Long Does a Ticketmaster Refund Take?**
- Approval time:** Usually, 3–5 business days if they agree to the refund.
- Bank processing:** 5–10 business days, depending on your bank.
- Chargeback disputes:** Might take up to 30–60 days to resolve.
- How to Avoid Buying Tickets Twice on Ticketmaster**
- Wait before buying again** – If the site freezes, check your email/account before trying again.
- Use Apple Pay or PayPal** for faster payments – It can help prevent accidental double orders.
- Keep on purchase confirmations** – Make sure you get a confirmation email before buying again.
- Check your bank** – Sometimes banks show pending charges that aren’t finalized.
- FAQs About Duplicate Ticket Purchases on Ticketmaster**
- 1. Does Ticketmaster automatically refund for duplicate purchases?**
No, you have to contact customer support to ask for a refund.
- 2. What if I bought the same tickets twice but from different accounts?**
They might refund one order if you can show it was an accident.
- 3. Can I resell the extra tickets instead of getting a refund?**
Yes, you can list them on Ticketmaster’s resale site if it’s allowed.
- 4. What if the event is sold out? Can I still get a refund?**
If the event is sold out, you might be able to get a refund since those extra tickets can be resold.
- 5. Do they refund service fees for duplicate orders?**
Sometimes, but those fees are often not refundable unless required by law.
- 6. What if I used different payment methods for the duplicate tickets?**
Contact support with both order numbers—they might refund one of them.
- 7. Can I cancel a Ticketmaster order within 24 hours?**
Most sales are final, but some events (like sports) might allow cancellations.
- 8. What if my bank charged me twice but Ticketmaster only shows one order?**
That’s probably just a temporary hold. Wait 3–5 days, and if it doesn’t clear, you can dispute it with your bank.
- Final Thoughts**
If you accidentally bought tickets twice on Ticketmaster, don’t wait to ask for a refund. Reach out to customer support, provide proof of the duplicate charges, and contact your bank if necessary. While their refund policies can be strict, many people do manage to get their money back for genuine mistakes.
- Have you had a duplicate charge on Ticketmaster? Share your experience in the comments!**