Why chasing shiny resumes can cost your team

Author: Marketing Automation Ink

When reviewing applications, many hiring managers fall into the trap of chasing "shiny resumes." These are resumes that look impressive on the surface sleek formatting, prestigious job titles, or well-known company names. While appealing, they often provide a limited view of a candidate’s real abilities. The danger is that organizations may choose someone who looks great on paper but struggles to deliver in practice.

The cost of such hiring mistakes is significant. Beyond the financial burden of salary and benefits, a poor hire drains leadership time, slows down projects, and damages team morale. Replacing an employee means repeating the recruitment cycle, which further delays progress. This is why successful leaders are learning to look beyond the résumé and evaluate what truly predicts on-the-job performance.

So what should matter more than appearance?

  • Adaptability – Modern workplaces are constantly evolving. A strong candidate is someone who can embrace change and pivot when challenges arise.

  • Problem-solving ability – Résumés can highlight responsibilities, but real value comes from someone’s ability to think critically and resolve unexpected issues.

  • Cultural alignment – The right hire strengthens collaboration and morale. A poor fit, no matter how skilled, can create tension that impacts the entire team.

  • Growth mindset – Curiosity, openness to feedback, and continuous learning are traits that help employees grow with the company.

When leaders focus on these qualities, they often find talent in unexpected places. Candidates from smaller organizations, for example, may not have glamorous resumes but often demonstrate resilience, initiative, and the ability to wear multiple hats. These are qualities that directly contribute to long-term business success.

I recently explored this idea further in my article Stop Hiring Shiny Resumes, where I discuss why resume-driven hiring often fails and how leaders can shift toward more effective strategies. By moving the focus from surface polish to substance, businesses can avoid costly missteps and build teams that deliver real results.

Ultimately, a resume should be seen as just the beginning of the evaluation process. True potential is revealed through how a candidate thinks, adapts, and collaborates. By prioritizing substance over shine, organizations can make smarter decisions and create teams that thrive.