Facebook Marketplace Funds Not Received – Need Help
Facebook Marketplace Funds Not Received – Need Help (Seller Guide)
Seeing **"Facebook Marketplace funds not received"** after a sale is stressful, especially when it seems like your order looks completed. If you're here thinking "**Facebook Marketplace funds not received – need help**," you're not alone. Payout delays are one of the most common Marketplace seller complaints, and most cases come down to a few predictable causes: payout holds, banking issues, delivery confirmation delays, or account verification problems.
This guide explains what's happening, why Meta is delaying your payout, and what you can do right now to fix it.
- How Facebook Marketplace Payouts Work (Quick Overview)
When you're selling something with shipping and checkout on Facebook Marketplace, your buyer pays Meta first. Meta waits for shipment and delivery confirmation, runs fraud/ risk checks, and **releases your payout to your bank or PayPal** through Commerce Manager. You will be expected to ship within your handling window and provide tracking because delivery confirmation is an important trigger for payout release.
So, **"Funds Not Received"** generally means one of two things:
- Meta hasn't released the payout yet**, or
- Meta released it, but your bank hasn’t posted it.
- Reasons Your Facebook Marketplace Funds Were Not Received
1. Payout is pending or currently on hold
If your payout status is **Pending** or **On Hold, it means that Meta is waiting on something, often verification, tracking confirmation, or safety review. Holds are common for new sellers, high-value items, or sudden spikes in selling activity. ▪️
- What it looks like:**
- Payouts marked as "On hold"* Estimated payout date keeps shifting
- You see money in earnings but not transferred
2. Delivery Isn’t Fully Confirmed
Meta relies on tracking and delivery scans. Without tracking showing as *Delivered* (or missing it altogether), payouts can't finalize. Sometimes, even when delivery has occurred, the system may take a little extra time to update.
- Common triggers:**Late entry of the tracking number
- Carrier delays or no final scan
- Wrong tracking format
3. "Processed" ≠ "Paid" Yet
Many sellers panic when they see **Processed** but their bank balance doesn’t change. "Processed" means Meta approved the payout and sent it to your payment provider. The banks can still take several business days to settle the transfer.
4. Bank/PayPal Details Are Incorrect or Have Changed Recently
If your payout method is incorrect, the bank may refuse the transfer. Also, if you changed payout details close to payout time, Meta may delay the transfer to the next cycle for security. **Signs:**
- Status says "Rejected"
- You recently edited bank info
- Name on account is different from your legal name
5. Payout Account Restricted or Under ReviewSometimes, Meta restricts payouts for policy compliance or account security reviews, blocking all transfers until resolved.
- Signs:**
- Alerts for identity/tax verification
- Payout account restricted" style messages
- Your items/your shop being reviewed
6. Technical Glitches or System Backlogs
Payout systems from marketplaces sometimes lag—especially during high-traffic periods. This can cause delays even with no seller error.
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Go to **Commerce Manager → Payouts / Payout History** and open the affected transaction.
Look for:
- Pending** (not released yet)
- On Hold** Waiting for verification/review
- Processed** (sent to bank)* **Rejected** (bank refused)
Step 2: Confirm Tracking Shows Delivered
Make sure tracking is uploaded and shows the final delivery. If the carrier hasn't scanned the delivery, wait for an update or contact the carrier.
Step 3: Confirm Your Bank/PayPal Information
Re-enter payout details carefully:
- Routing/account numbers
- Correct country/region
- Your legal name is on the bank account
If the payout is **Rejected**, then payout information must be updated before Meta can reissue the paymentStep 4: Complete any identity or tax verification that is required.If you see verification prompts, complete them as soon as possible. Payouts on hold usually release after successful checks.
Step 5: Wait the Normal Bank Window
After a payout is released, it may take the banks **1–7 business days** to post. Some banks, especially across weekends/holidays, are slower.
Step 6: Report the problem through Marketplace help
Direct support from Meta is limited, but payout issues may be reported through Marketplace/Commerce help forms. Attach:* Order IDPayout status screenshot* Proof tracking
- Bank rejection notice if applicable
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- Prevention Tips for Future Sales
- Upload tracking **same day** you ship
- Use major carriers - USPS/UPS/FedEx
- Avoid changing the payout information close to payday.
- Keep your selling pattern consistent
- Reply promptly to every verification request
- FAQ — Facebook Marketplace Funds Not Received
- Q1. How long do Marketplace payouts take? Typically a few days following delivery. When payment is released from Meta, it usually takes banks **1-7 business days** to post.
- Q2. My payout says "Processed" but I still got nothing. Why? "Processed" means Meta sent it. It can still be in bank settlement. If it stays unposted beyond the normal window, check for rejections/holds.
- Q3. What does "On Hold" mean? Meta paused payment due to verification, policy review, risk checks, or recent payout-method changes. Just resolve the flagged issue, and the payout would release in the next cycle.
- Q4. Can Facebook hold my money permanently? If verification or policy problems are not resolved, payouts can remain blocked. Completion of identity/tax checks and compliance usually restores payouts.
- Q5. What if my bank rejected the payout? Your status will appear as **Rejected**. You should update payout details for Meta to reissue the payment.
- Q6. Buyer says they paid, but no payout started. It may still be pending from Meta authorization/fraud review. These holds generally clear within a single day but can take longer if risk is detected.
- Q9. Does changing my bank info delay payouts? Yes. Meta may place a temporary security hold after payout-method changes.
To avoid another "Facebook Marketplace funds not received – need help" moment,
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Q7. I added tracking late—will I still get paid? Yes, but late tracking can delay release. When delivery is confirmed, payout starts.
Q8. I can’t find a way to contact Facebook. What to do? Marketplace uses in-app reporting and Commerce Help Center flows as primary support. Utilize those forms with complete documentation.
Q10. What’s the fastest way to resolve missing funds? Check status, confirm delivery, verify payout information, complete verification, report on help if still stuck.