Urgent: Facebook Marketplace Payment On Hold

Author: Facebook Support

Urgent: Facebook Marketplace Payment On Hold - What It Means and How to Resolve It Fast

The **"Urgent: Facebook Marketplace Payment On Hold"** notification might be incredibly frustrating because it seems that Meta is withholding your funds out of the blue. You've shipped the item, the buyer has received it-or so they say-and you have a balance in your Marketplace earnings, but your payout just won't budge. The most common reason for searching **urgent: Facebook Marketplace payment on hold** is one of the automated safety and verification holds that Meta uses.

Here's the most important thing you should know immediately:

A **Facebook Marketplace payment on hold** simply means Meta has **not released your payout yet;** it doesn't mean the funds are lost. Marketplace holds are part of its risk controls, and generally, they'll be lifted when a required condition is satisfied.

In this post, we'll explain why the hold happens, how long it can last, and provide step-by-step instructions on how to get your payout released as soon as possible.

How Marketplace Payments Work (Why Holds Exist)

When you sell with **shipping + checkout** on Marketplace, the buyer's money goes to Meta first. Meta waits for a few things before paying you:1. **Payment authorization & fraud checks** on the buyer/order2. **Shipment within your handling time3. **Tracking uploaded valid

  1. Carrier delivery confirmation
  2. Your seller payout account verified**

Meta puts a temporary hold on the order itself during authorization and fraud analysis. You may see "processing/hold" in Commerce Manager. These holds usually clear within about 30 minutes but can last up to 24 hours for safety checks. A payout hold is similar: Meta holds off on releasing the funds until the system is confident the transaction is legitimate.

Top Reasons You're Seeing "Urgent: Facebook Marketplace Payment On Hold"

1. You've Updated Payout Details Recently

Meta puts a security hold whenever the Sellers change the Payout Info (Bank/PayPal). The official help center signifies a **5-day hold** after payout account updates to prevent fraud.

  • What it looks like:**
  • Payout on hold" right after you changed bank info
  • No other warnings

2. **Identity or Tax Verification Isn’t CompleteMeta requires identity confirmation before the payout can be released. If verification is missing or flagged, your payouts move to "on hold" until you complete the steps.

Triggers:

  • New seller account

Mismatch in your profile name and ID

Missing tax details in your region

3. **Tracking/Delivery Isn’t Fully Confirmed

Marketplace payouts rely upon the confirmation of delivery. If tracking is missing, invalid, or never marked "Delivered, Meta won’t release the funds.

Common causes:

  • Tracking added lateA. Incorrect carrier selection
  • Package delivered but no final scan

4. **Risk Review or Unusual Selling Activity

If Meta notices suspicious patterns of sudden sales spikes, high-value goods, or multiple returns, it may automatically send you into risk review and temporarily hold payouts. It is common for:

  • Brand-new sellers
  • Too many listings too fast" situations

High value electronics or gift cards (high fraud risk)

While Meta doesn't usually give a granular reason, the fix is generally verification + consistent order fulfillment.

5. **Order Payment Still ClearingSometimes, the payout hold is downstream of an **order hold**. If the buyer's payment is still authorizing or under fraud review, your payout won't start. According to Meta, those order holds can last up to 24 hours.

What To Do Right Now Fast Fix Checklist

Step 1: **Check the Exact Status in Commerce Manager

Go to **Commerce Manager → Payouts / Payout History** and open the affected payout.

Look for one of these labels:* **On Hold** → Meta needs something first

  • Pending** → waiting for normal release trigger
  • Processed** → already sent to bank
  • Rejected/Failed** → bank info problem

The next step you take depends on which label you see.Step 2: **Look for Verification Requests

In the Commerce Manager or your Professional Dashboard, see if Meta is requesting:

  • ID upload
  • Business/seller verification
  • tax form completion

Complete these immediately. Payout holds due to verification usually lift once approved.

Step 3: **Verify Tracking and DeliveryOpen the order and confirm:

  • tracking number is added

Telegram: *carrier is right

  • tracking shows "Delivered"

If the carrier hasn't scanned delivery yet, wait for the final scan or contact the carrier. No "Delivered" scan = no payout release.

Step 4: **If You Edited Bank Info, Wait Out the Security HoldIf you recently changed payout details, Meta enforces a 5-day lock. There is no shortcut; this is fraud prevention baked in. After the hold lifts, bank deposits can still take 1–7 business days.

Step 5: Avoid Actions That Extend the Review

While on hold:

  • Don't constantly change payout methods
  • Don't delete/re-upload the same tracking number
  • Don't cause a huge spike in new listingsThese can retrigger the risk engine and extend the hold.Step 6: Report the Hold If It’s Clearly Stuck

If:

  • the delivery is confirmed,
  • verification is complete,
  • no payout method changes were made recently,

it still remains on hold much longer than it normally does.

Use **Marketplace/Commerce Help Center reporting** within the app with proof attached, order ID, tracking, screenshots.

How Long Do Marketplace Payment Holds Usually Last?

Typical ranges:* **Order authorization hold:** 30 minutes to 24 hours

  • Payout security hold after bank change:** ca. 5 days * **Verification hold:** until documents approved depending on the case * **Risk review hold:** can be a few days, sometimes longer depending on signals

Most sellers get paid once they match these requirements.

It must be stated at the beginning that this survey is completely anonymous.

FAQ — Urgent: Facebook Marketplace Payment On Hold

Q1. What does "Urgent: Facebook Marketplace Payment On Hold" mean? That means Meta is holding your payout temporarily until one condition is satisfied: verification, delivery confirmation, security window, or risk review.

Q2. Is my money lost if the payment is on hold? Usually no. "On hold" means unreleased, not taken. It releases after the hold’s cause is resolved.

Q3. I changed my bank info and now payouts are on hold—why? Meta implements a **5-day security hold** for payout account changes to prevent fraud.

  • Q4. My item shows delivered but payout is still on hold. What should I check? Confirm that tracking is valid in Commerce Manager and find verification flags. Sometimes delivery scans take a while to sync.
  • Q5. How do I remove a verification hold? Go to the verification prompt in Commerce Manager/Professional Dashboard and submit the requested ID or tax info. Meta requires this before payouts.
  • Q6. What’s the difference between Pending and On Hold? **Pending** = waiting for normal release triggers (like delivery). **On Hold** = Meta needs action or is reviewing your account.
  • Q7. How long do holds last? Order holds: up to 24 hours. Bank-change holds: ~5 days. Verification/risk holds: until cleared.
  • Q8. How can I expedite a payout hold? Only by completing the required steps faster — verification and correct tracking. Edits to security holds after payout can't be expedited.

Q9. Why do new sellers get more holds? New accounts have less trust history, so they're more likely to trigger safety checks.

Q10. When should I contact support? If this hold lasts well beyond the normal time with delivery confirmed and no pending verification, report these via Marketplace Help with screenshots.