Outlook Crashing When Sending Invoice Emails? Learn to Fix It

Author: Robert Smith

QuickBooks enables you to send an invoice via Outlook, but sometimes you may notice Outlook crashing when sending invoice emails. The reasons why it happens are a corrupt MAPI32.dll file, wrong email settings, and improper QB installation. Moreover, it also gets triggered if Microsoft Outlook is itself outdated. However, we have conducted deep research and brought you some practical ways to overcome this. To know what has been suggested to you, take a long jump into the page and explore all the solutions.

If you are confused about whether you can resolve it, don’t take a risk and simply talk to an expert. Give a call to +1(800) 780-3064 and connect with our QB Pro Advisors.

Know Why You Fail to Send Invoice Emails Via Outlook

Here are some factors that can clear your doubt about the causes of being unable to send invoice emails via Outlook.

  • It might be due to a corrupted MAPI32.dll file.

  • An outdated Microsoft Outlook application can be one reason for this issue.

  • You may face this problem if you use QB without admin rights.

  • It can be due to wrong email settings in QB.

  • If the QB is not properly installed on your device.

4 Techniques to Fix Outlook Crashing When Sending Invoice Emails

If you are stuck with the issue of being unable to send invoice emails via Outlook, try the methods below. Let’s see what steps are and how to implement them:

Try to run QB and MS Outlook as admin as a workaround

  • Close the QBDT application.

  • Head to the Start menu.

  • In the search bar, type QuickBooks.

  • Right-click on the QuickBooks icon.

  • Choose Open File Location.

  • Now, in the folder, right-click the QuickBooks.exe file.

  • Tap Properties.

  • Choose the Compatibility tab.

  • Here, you need to pick the Run as Administrator option.

  • Tap Apply, followed by OK.

Set up and use mail to send invoice emails

  • Open QB and head to the Edit menu.

  • Choose Preferences.

  • Click on Send Forms.

  • Tap on the Send Email Using section.

  • Now, you need to choose Webmail.

  • Choose Add.

  • Here, you are required to type all the information in the Add Email section.

  • Click OK.

  • Move to the Web Mail provider’s login page.

  • Sign in and give it full grant to your official Intuit account.

Update QuickBooks and then check the mail settings in the Preferences sectionUpdate QB:

  • Open the QuickBooks application.

  • Tap on the Update QuickBooks Desktop option.

  • Choose Update Now.

  • Click on Get Updates.

  • Exit the application now and restart your device.

Check the webmail’s settings in Preferences

  • Move to the Edit menu.

  • Choose Preferences.

  • Tap Send Forms.

  • Hover over the My Preferences tab.

  • Click Outlook here.

  • Tap Edit.

  • You need to mark the SSL box or set it to Default.

  • Go to your Server Name field.

  • Now, you need to ensure that the name matches the settings of your email provider.

Summing Up

In the end, it is considered that various reasons can cause Outlook crashing when sending invoice emails. Say, outdated Outlook, wrong email settings, and a corrupted MAPI32.dll file. To help you overcome this, you have also been given a few troubleshooting methods. If you still can’t get rid of the issue, give a ring to +1(800) 780-3064 and get connected with a QB expert.

Frequently Asked Questions (FAQs)1. Why is Outlook crashing when sending invoice emails from QuickBooks?

Outlook Crashing When Sending Invoice Emails usually happens due to damaged Outlook profiles, outdated QuickBooks Desktop versions, incompatible add-ins, or incorrect email preferences in QuickBooks. Conflicts between Outlook and QuickBooks can also trigger frequent crashes.

2. How can I fix Outlook crashing when sending invoice emails?

To resolve Outlook Crashing When Sending Invoice Emails, make sure Outlook is updated, repair the Outlook email profile, and verify email settings in QuickBooks. Additionally, keeping QuickBooks updated helps prevent compatibility issues.

3. Does updating QuickBooks Desktop fix Outlook email issues?

Yes, many email-related problems are resolved when you Update QuickBooks Desktop to the latest release. Updates include bug fixes, security patches, and compatibility improvements that help QuickBooks work smoothly with Outlook.

4. How do I update QuickBooks Desktop to the latest version?

To Update QuickBooks Desktop, open QuickBooks, go to the Help menu, select Update QuickBooks Desktop, click Update Now, and then download the available updates. Restart QuickBooks after the update is complete.

5. Can outdated Outlook or Windows cause QuickBooks email errors?

Yes, outdated Outlook or Windows versions can cause instability and lead to Outlook Crashing When Sending Invoice Emails. Keeping both Windows and Outlook updated reduces the chances of crashes and improves system performance.

6. What is QuickBooks Tool Hub and how does it help?

QuickBooks Tool Hub is a diagnostic utility provided by Intuit that helps fix common QuickBooks issues. After you Download QuickBooks Tool Hub, you can use built-in tools to troubleshoot company file errors, program crashes, and email-related problems.

7. How do I download QuickBooks Tool Hub?

To Download QuickBooks Tool Hub, visit the official Intuit source, download the installer, and follow on-screen instructions to complete the setup. Once installed, launch the Tool Hub and select the appropriate troubleshooting tool.

8. Can QuickBooks Tool Hub fix Outlook crashing issues?

Yes, after you Download QuickBooks Tool Hub, you can use tools like Quick Fix My Program to resolve issues that may cause Outlook to crash while sending invoice emails from QuickBooks.

9. Should I update QuickBooks before using the Tool Hub?

It is recommended to Update QuickBooks Desktop first, as many issues are resolved through updates. If the problem persists, using QuickBooks Tool Hub can help diagnose and fix deeper system-level problems.

10. When should I contact support for Outlook crashing issues?If Outlook continues crashing even after you Update QuickBooks Desktop, repair Outlook, and Download QuickBooks Tool Hub, contacting a QuickBooks or Outlook support expert is advised for advanced troubleshooting.