3 Reasons Hinduja acquired Colibrium & are set to alter the Global BPO Story Forever
Healthcare business process outsourcing (BPO) is a practice in which healthcare organizations outsource business process to outside companies.
- Healthcare BPO is the future
The first step in the healthcare BPO is to select a vendor for outsourcing who is skilled in providing the services for the processes it handles. Each vendor must be skilled enough to train the staff and keep them engaged in order to achieve customer satisfaction and maintain a round the clock IT system. The healthcare organizations are outsourcing the Information Technology tasks, finance and human resource tasks so that they can focus only on patient care. Increased profitability, introduction of ObamaCare act, focus on patient care and improved patient experience are some of the factors propelling the growth of the market. The market is poised to grow at a CAGR of 9.8% from 2014 to 2020.
- New customers in the North American region
Hinduja Global Solutions has taken over 89% stakes of the U.S. based software vendor Colibrium, in an attempt to boost its BPO services in North American region. Colibrium provides CRM solutions to health insurance companies and is the trendiest software which insurance companies are looking for to improvise their services. 28% of Hinduja Global Solutions revenue comes from healthcare. The firm has paced up its efforts to acquire more contracts in the U.S. after Obama’s healthcare laws has made it easy to buy healthcare insurances. Acquiring Colibrium has opened the gates for Hinduja in the North American market. It has plans to expand its BPO services in Latin America as well. The company has two call centers in Colombia and one in Jamaica.
- Market unification in Healthcare Insurance + Cloud based services
The acquisition of a health insurer technology and services company increases the already strong healthcare payer servicing capability of Hinduja Global Solutions. The cloud based platform for online self-service along with the group of licensed healthcare insurance agents is the major reason behind the acquisition. Colibrium has experience in sales and marketing of health insurance exchanges, employer group market and the brokers. The healthcare insurance will be benefited from the unification of healthcare insurance and cloud based services.
The acquisition is set the transform the way business is done and change the face of end-to end customer journey with the support of wide range of cloud services.