3308, Avaya Exam for Associates Customers & Business Partners

Author: Adiva Salib

Avaya is a big name in today’s IT industry and is thus providing its own certifications to make people proficient in its products and services. The Exam 3308 - Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Exam is one such certification offered by Avaya costing 125 USD and its duration is 1.5 hours. This course can however just available to business partners, customers and associates.

The 3308 Exam Questions in total is 65 and the criteria to pass the exam is to have at least 44 correct answers out of 65 (68% passing number).

The Objectives of The 3308 Exam

The exam tests the candidate’s knowledge on the following topics:

Architecture

  • Knowledge of Avaya Contact Recording & Avaya Quality Monitoring System Architecture
  • Working knowledge of the Avaya Contact Recording & Avaya Quality Monitoring System interfacing with the communication manager.
  • Knowledge of the high availability, expansions and system redundancy in Avaya Contact Recording.

Installation

  • Installation of Contact Recording
  • Installation of Aura Workforce Optimization Framework

Configuration

  • Configuration of Contact Recording & Quality Monitoring
  • Integration of Workforce Optimization & Contact Center (SIP-based)
  • Integration of Quality Monitoring with Contact Recording

Administration

  • Validation of Contact Recording & Quality Monitoring

Maintenance

  • Maintenance of Contact Recording & Quality Monitoring
  • Generating reports through Quality Monitoring
  • Backing up & restoring of Contact Recording & Quality Monitoring
  • Upgradation of Contact Recording & Quality Monitoring

Troubleshooting

  • Troubleshooting Contact Recording & Quality Monitoring

Preparing for the Exam

If you are looking to prepare for this exam on your own then you must thoroughly study the above mentioned topics from different sources like DirectCertify. You can look for dumps, 3308 Study Material, pdf files, questions and answers online and study at your own pace. But make sure whatever source you choose to study from it is up to date and has correct information available. There may be some institutes nearby your area who are offering 3308 Training Courses for preparing for this exam. But for taking such courses you have to manage your time accordingly.

Getting Your 3308 Exam Scheduled at The Test Centers of Pearson VUE

If you are looking to get yourself registered for the Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Exam at the Pearson VUE testing center (partner with Avaya for conducting tests) then you should visit the official website of Pearson VUE to see if the exam is available in the upcoming months. It is advised to book a session at least 2 months prior to appearing for the exam to make sure your requirements can be met.

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