Why Property Management Companies Benefit from Outsourcing to a Call Centre

When a real estate company owns multiple properties, they often have a challenging task maintaining happy residents by responding to call in a timely manner. They may hire full-time staff to handle these issues, or they may choose to outsource these calls to an outside call centre in Calgary.

Property management companies often have high turnover rates and one reason for that is because they have to deal with tenants and issues outside of normal work hours. They may take calls throughout the evening and on weekends.

Many of these calls could be handled by an outside call centre with no need to contact management. They are often routine and require no further assistance or the matter can wait until business hour. In the event of an emergency, the call centre agent can dispatch the correct company to respond. Best Reasons to Outsource After-hours Calls

The best reason to outsource tenant calls to your property management company after hours is to cut costs. Instead of paying employees overtime to handle routine calls, you can pay a flat fee or a certain rate. This is often lower than overtime pay.

In addition, you won’t have to coordinate which staff members take calls on which days. You also won’t have the challenge of covering the shift if someone is unavailable. Hiring an outside company to handle these after-hour calls allows you to focus on other aspects of property management. The company is responsible for coverage, and you won’t have to worry about it.

Call Centre Services for Small Companies

You may be thinking that contracting with a call centre is a great idea when your company gets large enough. However, this is also a good option if you are just starting out. You are already trying to be a jack of all trades, and you need to put your focus where it is most needed.

When you hire a call centre in Calgary, you can allow them to handle routine calls while you concentrate on managing your tenants or marketing to new prospects. In fact, it may be a good idea to hire the call centre agency for 24-hour service if you can’t afford a receptionist. That way, you won’t be taking calls when you need to be doing other tasks.

When you begin looking at your choices for call centre agencies, look at their previous history. Find a company that has experience in property management so that they know how to handle tenant questions and are prepared for the common issues that must be dealt with in this industry.

Ask questions of the company before you sign a contract. Find out their policies and state your expectations. Let them know when you expect to be called and find out how they document calls and report to you.

Hiring a call centre for your property management company can be the ideal choice whether you are well-established or just starting out. It can help you be more effective and provide better customer service for your tenants.

Ashley Meszaros is the Owner/President of We An-Ser Communications in Calgary. We An-Ser Communications provides award winning call center services in Calgary, dispatching, medical answering services, man down services, lone worker support, wireless panic services and more. They service the North American market.