Survey Sensum

Many reasons have been put forward by the customers as they look for the best Qualtrics International competitors. As Qualtrics International was obtained by SAP two years back, the merger created...

This simple metric has brought groundbreaking changes to CX and has become very much significant in such a short time. The reason is…Net Promoter Score is not a metric that just measures customer...

Know the importance of NPS tools and how to choose the right one for your business. The detailed list includes the 15 best NPS tools of 2022. If customer happiness is the objective then NPS aka net...

What is customer segmentation? Why segment customers? Learn everything you need to know about customer segmentation right here.So, what is Customer Segmentation? Moreover, these customer groups can be...

Within 1 hour of the delivery, they sent me an NPS survey asking ‘How likely are you to recommend the product to your friends or acquaintances?’This is one of the most common gaps of many CX...

NPS is a critical business KPI that tells you how likely your customer is to recommend your product or service to others. It is the key predictor for gauging customer retention and loyalty. It helps...