Retail mystery shopping

As one of the best Mystery Shopping and Consulting firms in India, we help organizations build value by measuring and increasing their customer service levels. Simply put, we provide our clients with end-to-end solutions and world-class insights that generate tangible and measureable results.

While the retail environment is fast changing, the job of a secret shopper becomes more challenging.

Technology may further change the face of retail in the future; though companies will continue checking their customer experience through mystery shopping and showcase the customer engagement through their human capital.

The focus of each brand will become the key. Shaw can help you with this focus. What does your Brand want to be known for? In short, what would be your DNA which will be your differentiator?

Responsiveness in terms of speed and timeliness are of extreme importance as are accurate assessments from mystery shoppers. We offer this and more……

What sets us apart from competition?

• Our checklists are simple and hence easily actionable.
• We provide training needs analysis and quarterly presentations at no extra cost.
• We guide our clients on increasing staff performance by various methods of motivation.
• Our store rankings also help our clients differentiate themselves by picking out the best practices from within their Organisation.
• We consider ourselves partners, promoting the overall growth of our clients both in customer experience and overall revenue generation.
• The service blueprints we design are unique to each Organisation and are simple to use and implement at the shop floor level.
• In today’s context, mystery shopping supplemented with the direct voice of the customer input gives the Organisation the pulse of their business. Our VOC surveys (telephonic) are very focussed and help our clients arrive at decisions and better their current marketing strategies.
• We ensure a start-to-end interaction with shoppers to enable accuracy and timely delivery of reports.

Avail VOC surveys, Telephonic surveys, Customer Experience Management. As one of the best Mystery Shopping and consulting firms in India, we help organizations build value by measuring and increasing their customer service levels

Retail mystery shopping, if you are interested in becoming a mystery shopper with Retail mystery shopping In India, please proceed to the contact us form. call us at +912224116220 or Email us at enquiries@shawhotels.com

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