About CMQ/OE, Manager of Quality/Organizational Excellence Certification Exam

The Certified Manager of Quality/Organizational Excellence is an expert who is in charge of the process-improvement initiatives and who can have regional or global focus in a variety of service and industrial.

A CMQ/OE helps and leads:

• team efforts to establish and monitor customer/supplier relations
• supports strategic planning and deployment initiatives
• helps develop measurement systems to determine organizational improvement
• motivate and appraise staff
• manage projects and human resources
• analyze financial situations
• determine and evaluate risk
• employ knowledge management tools and techniques in resolving organizational challenges

Course outline: Body of Knowledge

Part 1: Leadership (25 Questions)

a. Organizational Structures and Culture

b. Leadership Challenges

c. Teams and Team Processes

d. ASQ Code of Ethics

Part 2: Strategic Plan Development and Deployment (15 Questions)

a. Strategic Planning Models

b. Business Environment Analysis

c. Strategic Plan Deployment

Part 3: Management Elements and Methods (32 Questions)

a. Management Skills and Abilities

b. Communication Skills and Abilities

c. Project Management

d. Quality System

e. Quality Models and Theories

Part 4: Quality Management Tools (28 Questions)

a. Problem-Solving Tools

b. Process Management

c. Measurement: Assessment and Metrics

Part 5: Customer-Focused Organizations (20 Questions)

a. Customer Identification and Segmentation

b. Customer Relationship Management

Part Six Supply Chain Management (15 Questions)

a. Supplier Selection

b. Supplier Communications

c. Supplier Performance

d. Supplier Improvement

e. Supplier Certification, Partnerships, and Alliances

f. Supplier Logistics

Part Seven Training and Development (15 Questions)

a. Training Plans

b. Needs Analysis

c. Training Materials/Curriculum Development and Delivery

d. Training Effectiveness and Evaluation

Topics for the Constructed-Response (Essay) Portion of the Manager of Quality/Organizational Excellence Exam

Candidates will be presented with three open-ended questions from which they can select the two. Candidates will have 45 minutes to write the exam.

Their responses will be graded on their knowledge of topics listed below:

• CR-1. Leadership
• CR-2. Strategy Development and Deployment
• CR-3. Management
• CR-4. Customer Focus
• CR-5. Supplier Management
• CR-6. Training and Development

Prerequisites for the CMQ- OE:

Experience

Candidates who wish to sit for the CMQ-OE exam must have full time paid work experience. They must have ten years of job experience in one or more of the areas of the Body of Knowledge. Out of the ten years a minimum of five years of experience must be in a decision-making position.

Education

If candidates have completed a degree from a college, university, or technical institute which is accepted by ASQ, part of the ten year experience requirement will be waived:

• Diploma from a technical or trade school - one year
• Associate degree - two years
• Bachelor's degree - four years
• Master's or doctorate - five years

Examination Details:

• Exam Duration: Four hours, broken into to two parts
• Exam Format: 150 Multiple Choice Questions and two essay questions.
• Exam Language: English
• No of sessions: Examinations are conducted twice a year, March and October, by local ASQ sections and international organizations.

Registration Policies

• Applications received after the first deadline will be charged a non-refundable, late fee charge of UD $50.
• Applications received after the late application deadline will be processed for the next examination date.

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