Better collaboration with your cloud-based client portal
Posted: Dec 02, 2015
There are many hallmarks of a successful team and collaboration and transparency are two of the elements. The more you are connected to your team, better is the output you are going to get out of the team members. With an online client portal, you can constantly connect with your team and ensure everyone is aware of the team goals. The concept of customer service has also changed in the modern business scenario and your customers, like your team, wants to know everything that is happening in your business. A customer portal allows you to let your customers have access to information and this is one of the easiest ways for you to engage with them.
When you invest in a client portal, you are able to make information available to everyone who is concerned. With a cloud-based collaboration tool, it is possible that your project groups and teams are able to collaborate and share files and other documents in a secured, shared space for everyone in the group or team to access. Hence, the moment there is any update in a project and the update is shared, everyone in the team is able to find out about it. This means that each and every one of your team members is on top of the latest information and this is one of the ways they can delight your customers.
Social collaboration in the workplace is quite a buzzword at the moment and your cloud-based client portal allows you this. Your social group at your workplace can search for information, access the calendars of all the team members and manage their tasks more efficiently. The portal can also have Google apps integrated so that all the information is also available on handheld devices. The customers today want to stay on top of their projects and it is a wonderful experience for them to see that all the project team members are aware of what is happening.
Your customer portal is especially designed to delight your customers. Once the portal is up and running, it works as a platform for you to constantly communicate with your customers. You can upload information on the portal, set up customer groups, discuss ideas and make comments and tag specific customers. The portal allows you to work closely with all your customers and ensure that they feel part of the entire work that is happening.
Your cloud-based customer portal can also be designed as per the specifications of your organization and this helps in brand building too. You can even have a widget on your website where all the latest information and updates are available for authorized users to see and access. The best part of the portal is that it can be accessed from anywhere where there is an internet connection.
With your client portal and customer portal, you will be able to work closer with your clients and customers. Designing these portals for clients and customers is fairly simple because you have experts to handle the job.
Collaboration during project work has become easier thanks to your cloud-based client portal ( https://clinked.com/client-portal-extranet/ ) and customer portal ( https://clinked.com ).
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