Streamline and Enhance Project Processes with IT Service Management (ITSM) Training

In order to deliver best quality IT services, implementation of ITIL® (Information Technology Infrastructure Library) lifecycle is considered as one of the best options, as it ensures activities performed by organization are in a structured and organized manner. ITIL® comprises of comprehensive five publications guides, which include Service Strategy, Service Design, Service Transaction, Service Operation, and Continual Service Improvement. ITIL® is a widely-adopted framework as it is reliable for IT Service Management. Implementation of ITIL framework enables organizations to optimize resource utilization; be ahead of the pack when it comes to product or service delivery; reduce rework; sync and merge processes; and offer customer satisfactory services.

Thus, ITIL® framework is popular and used across various verticals, right from telecommunications to banking to insurance to manufacturing to education to health to government agencies. Some of the companies which have found ITIL® framework useful are Microsoft, Shell Oil, JP Morgan Chase, HSBC, IBM, Avaya, The Walt Disney Company, Hospital Corporation of America and many more.

Owing to all these factors, the professionals who have undergone ITIL® training and certification program are always preferred for management position over non-certified candidates. There are various certification levels within ITIL® which are as follows:

ITIL Foundation – This is the start point in IT Service Management domain, and sets the basics of individuals in terms of following ITIL methodologies to better manage business operations.

ITIL Intermediate – ITIL® Intermediate is the next step to Foundation level. It consists of 5 modules:

• ITIL Intermediate Service Operation Training & Certification: This training focuses on all the aspects of a project that would enable individuals with the knowledge and skills to manage services efficiently. It covers operational activities, management techniques, principal and process required to streamline operations and execute services during different phases of ITIL® Lifecycle.

After completing ITIL® Intermediate Service Operation module, individuals earn three credits required for advanced levels such as the ITIL® Expert level in IT Service Management.

• ITIL Intermediate Service Strategy Training & Certification: Focuses on Service Strategy techniques and principles within the IT service lifecycle, required to assess and handle success and risk factors within IT services. The training imparts individuals with the information and practices for designing, developing, and incorporating service provider strategy to fulfill the organization’s objectives.

After completing ITIL® Intermediate Service Strategy module, individuals earn three credits required for advanced levels such as the ITIL® Expert and Master levels in IT Service Management.

• ITIL Intermediate Service Design Training & Certification: This training imparts the purpose, principles, architectures, and processes of Service Design. It helps the candidates to understand the best use of IT services to maximize organization’s profit, and draw a relation between service design and other stages of the ITIL® Service Lifecycle. After completing ITIL® Intermediate Service Design Training and Certification, individual earn three credits required for advanced levels.
• ITIL Intermediate Service Transition Training & Certification: It renders the knowledge and skills required to make changes to the IT services to align with business strategy and customers expectation. The training covered for this certification is such that individuals gain deeper understanding of how to carry on change management and improvement of service delivery in a smooth manner. On the completion of completing ITIL® Intermediate Service Transition Training And Certification, individual earn three credits required for advanced levels such as the ITIL® Expert and Master levels in IT Service Management.
• ITIL Intermediate Continual Service Improvement Training: The training will introduce the individuals with the concept, methodologies and techniques of continual service improvement. It will also acquaint the individuals with the policies for change management; various risk factors, and CSFs. Individuals will earn three credits after completion of the training and certification which is a prerequisite for ITIL® Expert and Master levels.

To know more about the IT Service Management (ITSM) Training, visit http://www.multisoftvirtualacademy.com/it-service-management.php

Author Bio:

For over 5 years, Shankar has been writing on certification and other exams to help the candidates to achieve their career goals. His other interests are being acquainted with the latest technology and book reading.

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