Become A Successful Desktop Successful Engineer
Posted: Jan 22, 2016
If you want to get a fresher desktop support engineer Delhi, you should be aware of all the latest technologies to survive in desktop support engineer field. For instance, you should know what active directory is andwhatDHCP is and what it is used for. You should also know what DNS is and what forward and reverse lookup in DNS is. Good knowledge of IPCONFIG command and domain is always beneficial. As a desktop support engineer, you would be required to solve enterprise logon issues related to hardware vs. network; password expiry; trust relationships with machine accounts; determining logon context; and logon hour compliance etc. You might be asked to resolve enterprise network connectivity issues like determining scope of issue; determining whether it is a PC or a network connectivity issue; TCP/IP; hardware and cabling; proxies; default gateway and so on. The field of desktop engineering might throw up enterprise names resolution issues and enterprise network printer issues in front of you. And in such cases, you should be skilled in checking which DNS is assigned; flushing the DNS cache; checking the DHCP scopes; and in fixing hardware failure; server issues; printer failure; network issues; and driver issues.
Managing and maintaining systems that run Windows client Operating Systems is a core task of desktop support engineer. So, one should always know the backup and recovery options of Windows being used. Next main task is to analyse system and application logs; analyse started services; set up power management; check hard drive space; and optimize virtual memory. And lastly, identifying bad sectors; diagnosing memory issues; recommending replacement hardware; updating the BIOS; determining which component is broken falls under the purview of desktop support engineer.
Few years back, black berry was the only mobile device to support in an enterprise environment. Now the world is changed and we have various type of smart phones like Android, IOS and Windows etc. So, it is important to keep oneself updated on all the new platforms. Also, VPN connections and settings are always changing in this modern world. A desktop support engineer must know how to manage all such mobile devices. He or she should know ways to enrol mobile devices to Air-Watch or Intune and to wipe the stolen mobile devices remotely along with skills to configure VPN access to workstations and perform VPN troubleshooting.
I hope all this information will make you a successful desktop support engineer.
The number of jobs in the field of desktop engineering is growing in an unprecedented way. And not to forget that these openings are at all levels, including fresher and middle and higher level.